Coronavirus in Leicester

Get the latest information and advice

Customer service and waste management phone lines

Sorry, we are very busy at the moment. Callers are being redirected to dial other phone numbers if appropriate, or to online services at My Account or online payments

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Concerned about a child or an adult?

If you suspect or believe a child or an adult is being abused or harmed, you should report your concerns to us.

Further information

Concerned about a child?

If you are concerned about the safety and welfare of a child in Leicester, please contact us using the details below: 

  • Telephone: 0116 454 1004 (24 hour service) or contact the police on 101 or 999 in an emergency.
  • Visit: Customer Service Centre, 91 Granby Street, LE1 6FB to call us from a free telephone.

Concerned about an adult?

If you are worried about a vulnerable adult, please contact us using the details below: 

  • Telephone: 0116 454 1004 (operational 24 hours a day, 7 days a week)
  • Visit: Customer Service Centre, 91 Granby Street, LE1 6FB