Children's social care

We offer activities and services to help rebuild and strengthen children and young people's resilience.

Further information

Parents have primary responsibility for and are the main influence on their children. Our role is to strengthen parenting capacity, while remaining clear about our duty to safeguard vulnerable children and young people.

Duty and Advice Service

The Duty and Advice Service is the first point of contact for all new referrals to children’s services and accepts referrals on a 24/7 basis, 52 weeks of the year. We deal with anything that relates to city children whether that be an open case to a social worker or not.

There is now one front door response and one number to call to request council early help, early help assessments and Children's social care. Please refer to Use One Number for more information.

How to make a referral

To make a referral you will be expected to give the following information (as much as possible):

  • Ethnic origin
  • Religion
  • Parents details
  • Home address
  • Details of any other key agencies involved. 

You may be asked for more information, if there is insufficient to make an assessment. If this is the case it will be because you already have a relationship with the child, or deemed to be best placed to get the information.

You will be asked if you have shared your concerns with parents, it is expected that parents are told when a referral is being made, unless there are clear risk identified to a child should parents be informed.

An email will be sent to you confirming the conversation and the actions to be taken.

If you are instructed to complete a Referral for Early Help and Social Care form this should be emailed to our secure inbox.  If you are a school, this must be sent via Anycomms.  For agencies that do not have a secure email address to send information from, you will need to send your referral, password protected, to

An online form is being finalised ready for implementation from September 2018 which will enable all agencies to make referrals securely to social care and early help services across Leicester, Leicestershire and Rutland without needing to password protect or have a secure email address to send from.  Any attachments would still need to come via Anycomms for schools or password protected from agencies that do not have secure email address to send information from.

Contact us

0116 454 1004
Send us a message
Visit us at Granby Street Customer Service Centre, 91 Granby Street, LE1 6FB