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Seasonal opening times and service changes

Christmas at town hall square

Information about changes to our opening times and services over the Christmas and New Year period.

Further information

Customer service centre

The Christmas and New Year opening times for our customer service centre are as follows:

Date Customer service centre/phone lines opening times
Monday 25 December 2017 Customer service centre/phone line: Closed
Tuesday 26 December 2017 Customer service centre/phone line: Closed
Wednesday 27 December 2017 Customer service centre/phone line: Closed
Thursday 28 December 2017 Customer service centre/phone line: 8.30am - 5pm (normal hours)
Customer service line: 8am - 6pm
Friday 29 December 2017 Customer service centre/phone line: 8.30am - 4.30pm (normal hours)
Customer service line: 8am - 6pm
Monday 1 January 2018 Closed
Tuesday 2 January 2018 Customer service centre/phone line: 8.30am - 5pm (normal hours)
Customer service line: 8am - 6pm

Waste and recycling collections

All waste and recycling collections will take place one day later than the usual collection day during the week commencing Monday 25 December 2017. Collection days will resume as normal from week commencing 1 January 2018. Please ensure your bin and orange bags are presented by 7am on collection day.

Normal collection day Collection day changed to
Tuesday 26 December Wednesday 27 December
Wednesday 27 December Thursday 28 December
Thursday 28 December Friday 29 December
Friday 29 December Saturday 30 December

Our recycling centres opening hours will also be affected, to find out more please see our recycling webpage. For changes to clinical waste collections, please see our Clinical waste page.

Libraries

The Christmas and New Year opening times for our libraries are as follows:

Library Closed Normal hours Reopening
St Matthews Centre 5pm on Friday 22 to Wednesday 27 December 9am-5pm on Thursday 28 and Friday 29 December Tuesday 2 January
Fosse Neighbourhood Centre 1pm on Saturday 23 December 2017 to Monday 1 January 2018 - Tuesday 2 January
All other libraries 1pm on Saturday 23 to Wednesday 27 December Thursday 28 to Friday 29 December. Closes early on Saturday 30 December at 1pm Tuesday 2 January

Housing offices

Opening hours for our housing offices are available on the housing contact page.

Community Centres

Opening hours for our Community Centres are available on the Community Centres webpage.