Connexions careers service wins quality award

Published on 30 November 2015

LEICESTER’S careers service, Connexions, has won an award for the quality of information it offers to young people.

Connexions – which is run by the city council and based at 16 New Walk – has been given a Matrix Quality Award for information, advice and guidance.

The Matrix awards are designed for organisations which provide advice and support services, and are the industry standard in this area.

To get the award, Connexions had to show it was giving effective advice to young people and making sure they know about the range of career, education and training options open to them.

As part of the assessment process for the award, around 20 young people who had used Connexions talked about their experience of the service. Parents, schools and other agencies were also asked to share their views.

Award assessors noted a number of areas of strength over and above what is expected to gain the award. These included a strong team of experts, a wide range of honest and impartial advice on offer, and a good understanding of how Leicester’s economic regeneration could help young people.

Cllr Sarah Russell, assistant city mayor for children, young people and schools, said: “I’m really pleased that Connexions has been given this award, which demonstrates best practice and highlights the strength and professionalism of our careers advice service.

“What’s particularly pleasing about this award is that it was the young people who used Connexions who were asked to comment. It’s great that they felt they could respond so positively about the service they’d received.”

Connexions Leicester City offers careers information, advice and guidance to young people in Leicester aged 16-19, or up to 25 for young people with learning difficulties or disabilities. It works especially with young people who are not in education, employment or training.

To find out more, visit or follow @CxnsLeicester on Twitter.