Universal Support

We can offer support to help you with your Universal Credit claim.

Further information

What help and support can I get?

We can help you with your claim for UC through Universal Support.

Universal Support is help with personal budgeting and digital skills. All UC claimants can get free internet and PC access at any of the following locations:

We and our partners also offer free support to help you to claim UC and to help you find a job. We can help you to:

  • Open a bank account
  • Set up an email address
  • Apply for UC
  • Learn about Universal Jobmatch
  • Write a CV
  • Improve your digital and internet skills.

If you can’t use the internet, Citizens Advice LeicesterShire can help you to complete your UC application form. They can also help you to find courses to provide the support you need.

If you have an overpayment of UC, Citizens Advice LeicesterShire can also work with you and the DWP to manage your debts.

If your UC housing costs do not cover the whole of your rent (i.e. you have a shortfall between the rent you pay your landlord and the amount you get in UC housing costs), you can apply for a discretionary housing payment (DHP).

If you are struggling to pay all your bills while you are waiting for your benefits to be assessed, and you have already applied for and received a UC advance, please apply to the community support grant service for crisis support – we’re here to help you through these difficult times and to stop you getting into debt or putting you at risk of homelessness. 

We can also help you if, once you have claimed council tax support, you still have a shortfall between your council tax liability and your council tax support. You can apply for council tax discretionary relief (CTDR).

Council tax support (sometimes known as council tax reduction) is still claimed by applying to us directly.

You can get more information and book an appointment on the Citizens Advice website.

Are you in debt?

If you are getting into debt or worrying about how you will manage to pay your bills while you are waiting for your UC claim to be assessed, we can offer support so that you can focus on getting a job, getting more work or getting better work.

We have an online form for self-referrals for Universal Support. Once you have submitted this, we will arrange for Citizens Advice to contact you for one-to-one personal budgeting support.