FAQs about applying

The guidance and FAQs here will answer any queries you may have before you apply for housing.

Further information

How do I apply?

The first thing you will need to do is see if you are eligible to apply to the housing register.

After submitting your application form, you will be provided with your housing application reference number. We will contact you to advise you what proof documents you need to provide to us in order to get your application fully registered.

How long will the application assessment take?

Once you’ve provided your documents to us, we’ll assess your application in line with our housing allocations policy, and will aim to do this within 28 days.

We will contact you with an outcome once your application has been registered, to advise you whether or not your housing application is live, and if so, what band your application has been placed in, and what size of property you are eligible to bid for.

If your application is suspended or ineligible then we will advise you of the reason. So long as your application is live then you will then be able to start applying for properties.

What proofs do I need to provide?

You will be advised what proofs will be required after you have submitted your online application as this will depend on your circumstances. However, all applicants will be required to provide proof of their identity and their current address. All applicants will also be required to provide proof of their eligibility for social housing if you have made an offer of accommodation.

What happens after I register?

Your application will be assessed and you will be placed in one of three bands in line with the allocations policy depending on your housing need and eligibility. You will be allocated a housing application reference number which will be sent out to you via letter. It is important that you keep this safe.

How will I know what homes are available?

Every week we will advertise available homes on www.leicesterhomechoice.co.uk and in the weekly vacancy list, that is available to download at the bottom of the Apply for housing page. Alternatively, available on request at our Neighbourhood Housing Offices, Customer Service Centres, Libraries and Community Centres.

Will every available property be advertised?

We will try to advertise all available properties via Leicester HomeChoice. However, there may be occasions when we cannot advertise a property and the property will be allocated directly. This will only happen in very special circumstances, such as a property being required to temporarily house a family because a fire has occurred in their current home. 

Can I apply for more than one property?

Yes. You are permitted to apply for up to three properties per week that would meet the housing needs relating to your application. Your three chosen properties are in no particular preference order.

How long will I have to respond to an advert?

The properties are advertised for six days from 6am Wednesday to midnight the following Monday. It makes no difference at what time or day you apply for the property you are interested in - it is not a first come, first served service.