Consultation with tenants

We work with tenants and leaseholders give them the opportunity to influence decisions about the way their homes are managed and how money is spent.

Further information

Why do we consult?

The views of tenants and leaseholders are important, because they help us identify their priorities, and help us improve our services.

How can I get involved?

There are many ways you can get involved, and the process is not just about attending formal meetings. These include:

  • Letting your estate management office know your views on the local area, and where you think improvements could be made
  • Complete questionnaires about the service you receive
  • Take part in local estate inspections
  • Take part in 'mystery shopper' exercises to measure the quality of services we provide
  • Get involved with your local Tenants and Residents Association
  • Become a member of the Tenants and Leaseholders Forum.

Have your say on tenancy agreements

We are proposing to change the current tenancy conditions in order to update them and to bring them into line with legislative changes.

We also need to make changes to the way in which we manage the our housing stock to better reflects the needs of tenants and we would like to give you the opportunity to give us your views on the proposals.

The consultation opened on Monday 7 January 2019 and will close on Monday 4 February 2019. Following this, we will issue you with the final copy of the new conditions of tenancy, together with a formal notice.

The proposals, consultation and a mock-up of the proposed conditions of tenancy can be found on our consultation platform on the following link: