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What has changed?

An overview of the changes made to the Tenancy Conditions from 2 March 2020.


  1. General terms
  2. Our obligations to you
  3. Your obligations to us
  4. Nuisance, harassment, anti social and criminal behaviour
  5. Your rights
  6. Data protection
  7. Ending your tenancy

Please make sure that you read all of the new conditions of tenancy carefully. The conditions form the tenancy agreement between you (the tenant) and Leicester City Council (the landlord). The tenancy agreement is a contract between us and can be enforced though the courts.

The conditions of tenancy have undergone a major change. The current conditions have been in force since 2007, and we felt the time was right to update them and bring them into line with changes in legislation and case law which have occurred since that time.

We have broken the conditions of tenancy into seven sections. Each section contains clauses, and they are numbered in a way which we hope makes it clearer for everyone.

When the revised conditions come into effect, the old ones will not be relevant anymore, and you can dispose of the old booklet

There have been a number of changes and additions to the conditions, the aim is to allow us to manage our estates and tenancies in a fair, firm and consistent way. As such, we will have a gradual approach to enforcing the new conditions. This means that if you are in breach of a condition, we will work with you to try and resolve the issue before we take any formal action.

Below is a brief overview of what we have changed, or you can download the full changes of conditions of tenancy document (PDF). We can also send you the full document in the post if you want a copy.

Part 1 - General terms

This section covers the overall terms of the contract between us.

This section replaces parts 1, 2, 3, 4, 5, 6, some of 27 and 45 of the 2007 Conditions.

All the sections have been reworded or re-written, and in addition there are some new clauses which are not in the 2007 Conditions.

Clause Name Notes
1.1 Purpose of document


New element - provisions for us to take photographs to prevent fraud and to assist us in an emergency

1.2 Definitions The definitions have been revised, and we have added some more in
1.3 Changes to conditions of tenancy Re-written and updated
1.4 Period of tenancy termination Re-written and updated
1.5 Rent and other charges (housing costs) Re-written and updated
1.6 Managing your rent account and housing costs New clause - covering benefit claims and payment of rent and housing costs
1.7 Insurance Re-written and updated
1.8 Use of self-service online account and communications New clause - how to communicate with us
1.9 Notices Re-written and updated
1.10 Permissions New clause - what you must do if you need to ask our permission
1.11 Breach of these conditions Re-written and updated
1.12 Recharges New clause - how we will recharge you and what fees we may add

Part 2 - Our obligations to you

This part sets out what we, as your landlord, will do. It covers things such as what repairs we are responsible for and what series we may provide in some blocks and communal areas.

This section replaces parts 7, 8, 9, 10, 11, 12, 13 and 14 of the 2007 Conditions.

Clause Name Notes
2.1 Occupation - living in your home Re-written and updated
2.2 Repairs to structure, fixtures and exterior Re-written and updated
2.3 Repairs to installations Re-written and updated
2.4 Internal decoration New clause - explains who has responsibility for decorating after repairs
2.5 Repairs to communal areas Re-written and updated
2.6 External decoration No change
2.7 Decoration of communal (shared) areas in flats and maisonettes Re-written and updated
2.8 Other services and housing costs Re-written and updated
2.9 Alarms New clause - covers all alarms fitted in the property

Part 3 - Your obligations to us

This part sets out what you, as a tenant, must do or must not do.

This section replaces parts 15, 16, 17, 18,19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 40, 41 and 42 of the 2007 Conditions.

Clause Name Notes
3.1 Breaches of tenancy conditions Re-written and updated
3.2 Payment of rent and housing costs Re-written and updated
3.3 Residence Re-written and updated
3.4 Sub-letting and lodgers

Re-written and updated

New elements - you must tell us about any changes to the number of people who live in the property, you cannot use the property to rent out on short term lets

3.5 Overcrowding Re-written and updated
3.6 Maintenance Re-written and updated
3.7 Condensation Re-written and updated
3.8 Reporting repairs Re-written and updated
3.9 Decanting New clause - what we need you to do if we have to move you on a temporary basis
3.10 Internal decoration and hygiene

Re-written and updated

New elements - do not block drains, dispose of rubbish and recycling properly.

3.11 Gardens, courtyards and communal/open spaces

Re-written and updated

New elements - this now includes communal (shared) spaces such as courtyards and shared garden areas

3.12 Sheds, outbuildings and storage areas New clause - what we expect where you have use of storage areas
3.13 Access to the property and health & safety

Re-written and updated

New elements - we may use drones to inspect, do not tamper with safety equipment we have fitted.

3.14 Fire safety and compliance with Fire Regulations New clause - we expect that everyone will act responsibly when it comes to fire safety
3.15 Changes and alterations Re-written and updated
3.16 Damage to your property, repairs and other items we charge you for New clause - we have taken elements from the old conditions and put them into one condition.
3.17 Flats and maisonettes Re-written and updated
3.18 Animals Re-written and updated
3.19 Mobility scooters New clause - what you must do if you have a mobility scooter
3.20 Vehicles

Re-written and updated

New elements - do not park on grassed areas. Do not charge electric vehicles except for in designated areas.

3.21 Businesses Re-written and updated

Part 4 - Nuisance, harassment, anti social and criminal behaviour

This part sets out what you, as a tenant must do or must not do as it relates to causing a nuisance to other people. This includes harassment, domestic violence, criminal acts and terrorist related activity. We also consider cyber-bullying and other on-line activities to be covered by this part

This section replaces parts 30, 31, 32, 33, 34, 35, 36, 37, 38, 39 and 45 of the 2007 Conditions.

Clause Name Notes
4.1 Abuse of City Council employees and others Re-written and updated
4.2 Nuisance

Re-written and updated

We have updated the definition of what anti-social behaviour is and where the clause applies to

4.3 Hate crime and harassment

Re-written and updated

New element - also includes proscribed (banned) organisations which are involved in hate crime and terrorist related activities

4.4 Domestic violence/abuse Re-written and updated
4.5 Interference with privacy and interference with the right of others to enjoy their property

Re-written and updated

New elements - digital/cyber bullying, social media and misuse of personal data.

4.6 Criminal activity

Re-written and updated

New element - now includes recent legal changes and sets out what happens if you sub-let your home

4.7 Waste and fly-tipping Re-written and updated
4.8 Legal remedies Re-written and updated

Part 5 - Your rights

This part sets out what some of your rights as a secure tenant are. There are other rights which are set out in the Housing Act (1985), if you want any more information on these, please seek independent legal advice.

This section replaces parts 47, 48, 49, 50, 51, 52, 53, 54, 55, 56 and 57 of the 2007 Conditions. 

Clause Name Notes
5.1 Secure tenants Re-written and updated
5.2 Introductory and demoted tenancies

Re-written and updated

New element - we have merged the conditions which apply to introductory and demoted tenancies together.

5.3 Right to exchange

Re-written and updated

5.4 Right to carry out improvements Re-written and updated
5.5 Right to buy

Re-written and updated

5.6 Right to succeed a tenancy

Re-written and updated

New element - we have set out the succession right for all tenants

5.7 Right to repair Re-written and updated
5.8 Right to consultation and information Re-written and updated
5.9 Complaints Re-written and  updated

Part 6 - Data protection

This part sets out how we will manage your personal and sensitive information.

This section is new.

Clause Name Notes
6.1 Data protection How we will process your data
6.2 Data protection

We will share your information to fulfil our requirements as a landlord

Part 7 - Ending your tenancy

This part sets out what you must to at the end of your tenancy with us. It has been expanded and contains some new elements.

This section replaces part 46 of the 2007 Conditions.

Clause Name Notes
7.1 Ending your tenancy

Re-written and updated

7.2 Ending your tenancy You must give us vacant possession at the end
7.3 Ending your tenancy We can, where agreed, accept less than four weeks' notice
7.4 Ending your tenancy Confirms that one person can end a joint tenancy
7.5 Ending your tenancy During the notice period we may want to carry out an inspection of the property
7.6 Ending your tenancy We may want to bring perspective tenants to view the property before you move out.
7.7 Ending your tenancy We can charge you if you leave items in the property or have not carried out our requirements as part of obtaining permission for something
7.8 Ending your tenancy You need to give us a forwarding address
7.9 Ending your tenancy We can, in certain circumstances, sell belongings if they are left in the property when you move out.
7.10 Ending your tenancy You must disconnect all appliances before you move out
7.11 Ending your tenancy We can charge you if we have to clear, clean or repair things that have been damaged other than fair wear and tear and we incur costs