We are committed to ensure no-one sleeping rough has to spend a second night on the streets. If you have nowhere to stay tonight, you can visit Housing Options at our Customer Service Centre on Granby Street, Leicester.

Further information


Your rights if homeless

Your rights if homeless

If you are homeless or threatened with homelessness, you have certain rights. We can help those that meet the legal criteria.
Find out about your rights


Homelessness Reduction Act - what it means for you

Homelessness Reduction Act - what it means for you

From 3 April 2018, all councils have extra duties to help all eligible people who are homeless, or threatened with homelessness in the near future.
Find out what this means for you



Customer Service Centre opening times

Please note, the Customer Service Centre will be closed on bank holidays. 

Days Opening hours
Monday 8.30am - 5pm
Tuesday 8.30am - 5pm
Wednesday 8.30am - 5pm
Thursday 8.30am - 5pm
Friday 8.30am - 4.30pm

If you are homeless in an emergency outside of these hours, please contact us on 0116 221 2770 for assistance.

We can offer you help or advice, if you are homeless, or are  likely to become homeless, for example in one of the following circumstances:

  • You have received a notice from your landlord to leave your current home, or you have been illegally evicted by your landlord.
  • You are living with someone else who has asked you to leave their home.  
  • It is not reasonable to carry on living in your present accommodation because of overcrowding, harassment from your landlord, or if we have declared it unfit to live in
  • You are living in fear of violence, including domestic violence, racial or homophobic harassment, or threats from your landlord.

MyHome app

The MyHOME app aims to provide you with the right help, advice and information if you're at risk of homelessness or are having housing difficulties. To find out how MyHOME could help you, use the link below to get further details:

Our commitment on homelessness

Our five-year strategy for tackling homelessness in Leicester was published in 2013. You can download a copy below.

Contact us

Ring us on: 0116 454 1008
Send us a message

Duty to refer

The duty to refer requires certain named public authorities in England to notify a local housing authority, such as Leicester City Council, of service users they think may be homeless or at risk of becoming homeless. Please use the Homelessness Reduction Act Referral Form to notify us of such cases, so we can provide the appropriate support to the household.