Customer Services closed over Easter

Please be aware that our Customer Services centres and phone lines will be closed on Good Friday and Easter Monday. You can still contact us in an emergency.



You may find yourself in a situation where you are homeless, or will be soon. We are committed to ensure no-one sleeping rough has to spend a second night on the streets.

Further information

Anyone who is homeless can to go to the Dawn Centre, on Conduit Street, near the railway station. This centre provides temporary accommodation and is staffed 24 hours a day.

If you have nowhere to stay tonight, you can also visit our Housing Options Centre, in Welford Place, by 4pm at the latest, and we will try to help you.

When is someone considered homeless?

You are considered homeless if you are living on the street or in short-term temporary accommodation.

There are other situations where you can be declared homeless, or likely to become homeless, where we can offer you help or advice:

  • You are threatened with becoming homeless within the next 28 days
  • You have been asked to leave your home, or you have been illegally evicted by your landlord
  • It is not reasonable to carry on living in your present accommodation because of overcrowding, harassment from your landlord, or if we have declared it unfit to live in
  • You are living in fear of violence, including domestic violence, racial or homophobic harassment, or threats from your landlord

Our commitment on homelessness

Our five-year strategy for tackling homelessness in Leicester was published in 2013. You can download a copy below.


Contact housing options

Please contact the housing options team if you have a query.

Send us a message

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Ring us

You can get in touch by phone using the following number…

0116 454 1008 ×

Write to us

If you need to send us a letter, please use the following address…

Housing Options Advice Centre
Phoenix House,
Welford Place,