Library FAQs on coronavirus
The situation with the coronavirus COVID -19 is fast moving and affecting all of us. We have addressed some of your library queries.
How long will my library be closed?
At the current time it is not possible to say how long your library will be closed, but we will keep our customers regularly updated. Please check our website for updates or follow us on social media.
How do I return my books and other items?
There is no need to return your library items during this period. All library loans have been extended until 1 May 2020. We will review this date and extend as necessary. Please ignore any overdue emails you may receive, you will not incur any fines during this period of closure.
Will I have to pay extra for audiobooks or DVDs that I have out on loan?
No, any additional charges for these items will be waived when they are returned.
Can I still reserve/request any library items?
No, as all libraries are closed, we cannot access the stock so unfortunately no requests will be processed until libraries reopen.
How do I collect an item I have already put a hold on?
Unfortunately, we will not be able to provide access to items that customers have already reserved. We will keep these for you and you will be able to pick them up when libraries reopen. You can cancel your reservations online if you wish.
eBooks, eAudiobooks, eMagazines and eComics
Leicester Libraries offer a wide range of resources available to download onto your smartphone, PC, laptop or tablet. Please go to our eBooks, eAudiobooks and eMagazines page for information on how to use this service. These resources are available to current Leicester Library members.
How do I find or reset my PIN?
If you have an email registered on your library account, please visit our online catalogue and click on ‘Forgot PIN’.
If you did not register an email address, then please request your PIN through a direct message via our Facebook page.
We regret that activities in libraries and community centres have been cancelled due to building closures.
If your query has not been covered by these FAQs, please email email@example.com.