FAQs for local businesses

Frequently asked questions in relation to the business support grant fund.

Further information

  • Under the Small Business Grant Fund (SBGF) all eligible businesses in receipt of either Small Business Rates Relief (SBRR) or Rural Rates Relief (RRR) in the business rates system on 11 March 2020 are eligible for a payment of £10,000.
  • Under the Retail, Hospitality and Leisure Grant (RHLG) eligible businesses in receipt of the Expanded Retail Discount (which covers retail, hospitality and leisure) with a rateable value of less than £51,000 are eligible for a cash grant of £10,000 or £25,000 per property.
  • Eligible businesses in these sectors with a property that has a rateable value of up to and including £15,000 will receive a grant of £10,000.
  • Eligible businesses in these sectors with a property that has a rateable value of over £15,000 and less than £51,000 will receive a grant of £25,000.
  • Businesses with a rateable value of £51,000 or more are not eligible for a grant.

To qualify, businesses must be liable to pay rates as at 11 March 2020 and for 2020/21 eligible for small business rate relief or the expanded retail discount scheme, covering businesses within the retail, leisure or hospitality sectors.

Businesses which are not shown as liable to pay rates our records as at 11 March 2020 cannot be included in this scheme and are not eligible for a grant, in line with the government’s rules.

If you believe that you should be eligible, please email businessratesgrantscheme@leicester.gov.uk with your business rates account reference, full name and address details, and reasons why you believe that your business should be eligible.

Please read the 
government guidance and the FAQs below before emailing us, as these may explain why a grant cannot be claimed. We will respond to these emails as quickly as possible.

You can still apply using the online form at GOV.UK.

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We do need your reference number. This number is 10 digits long and usually begins with 8. You can find this reference number on a previous year’s bill for the property or any other documents we have sent for this address.

If you cannot find your reference number, then please telephone 0116 454 1012 or email businessratesgrantscheme@leicester.gov.uk Please make sure you give us your full details.

A link to guidance on state aid is provided on the same page as the form. You can find out more at GOV.UK.

It is up to you to calculate whether this applies to your business and to certify that the limits have not been breached. We cannot advise you on this. Please note that if a grant is claimed and paid which does not comply with state aid rules, it will have to be paid back.

We are aware that some addresses are not being picked up by our database. If this is the case, please manually type your address in the correct field.

You will receive an instant email acknowledgement with a claim reference number and a copy of your application.

If you have not received an acknowledgement, please check your junk inbox.

The reference number is proof of submission. If you have not received an acknowledgement within 3 days, please email businessratesgrantscheme@leicester.gov.uk.

Once we have received your application, payments will be made as soon as possible. We are working hard to process the claims as quickly as we can. Please be assured that we are dedicating as many of our resources as we can to processing the grant applications.

Please read the government guidance and the FAQs on this page before emailing us, as these may explain why a grant cannot be claimed. 

You should email us at businessratesgrantscheme@leicester.gov.uk with your business rates account reference, full name and address details, and reasons why you believe that your business should be eligible.

Upon receipt of the email a member of the business rates team will advise you accordingly.