How we can help
We can offer advice and support to city residents who are vulnerable during the coronavirus pandemic.
Please email us:
- if you need support to get food or other essential supplies
- if you need help to pay for fuel, rent, council tax or other bills. Note: From 15 December 2020, energy suppliers are obliged to offer emergency credit to prepayment customers who are vulnerable or otherwise unable to top up (for example, due to self-isolation).
- if you are concerned about a resident who is vulnerable or isolated who needs help
- if you are having trouble booking your food delivery slot from a supermarket (please put priority shopping in the email title).
Email firstname.lastname@example.org giving a contact telephone number if possible. If you are telling us about another person please get their permission before giving us their phone number or address.
A member of our staff will call you back between 9.30am and 4pm, Monday to Friday.
We are receiving a lot of contact from customers but we will reply to you as soon as possible.
Are you self-isolating?
If you need support because you have been told to self-isolate at home, please submit the request for support form.
If you need support to get medicine, contact your GP or pharmacy.
If you have had a letter from the NHS saying that you are medically vulnerable, use the phone number or email on the letter.
Other places to find help
- UAVA - support for anyone who has been affected by domestic abuse and or sexual violence.
- Phone: 0808 80 200 28. (Monday to Saturday, 8am to 8pm).
- Text support: 07715 994 962 (calls to this number will not be answered)
- Relate - UK's largest provider of relationship support
- Phone: 0300 003 0396. (Monday to Thursday, 8am to 8pm and Friday, 9am to 1pm)
Age UK Leicester Shire and Rutland - Confidential, free advice line which can help with anything that affects your quality of later life.
- Phone: 0116 299 2239. (Monday to Friday, 9am to 5pm)