Service updates in Leicester
We're working hard to protect staff, services and the people of Leicester. Ensuring the city’s most vulnerable residents are a high priority. Unfortunately, some of our services will need to be changed due to coronavirus. We will keep you informed and up to date on those changes.
Our customer service centre on Granby Street is closed until further notice.
You can still make use of our online services, contact us by email or phone:
If you are struggling to access online services seek help from family or friends. Find out how we may be able to help you.
All ward meetings have been cancelled with immediate effect until further notice.
Remember that your local councillors are available to provide support and guidance and although they may not be able to meet with you in person, you can still get in touch with them by email or phone.
We are working to minimise the impact of the coronavirus on bereavement and registration services. For that reason, we have introduced temporary changes. Our cemeteries and crematorium remain open. Get more details on service changes to births, marriages and deaths.
We are dealing with a high demand for our services. If you have already submitted a housing application, we are doing our best to get back to you as soon as we are able to. We appreciate your patience during this delay. Get more information.
If you are at risk of losing your home or are at risk of harm in your current home/circumstances then please call us on 0116 454 1008.
Housing support for tenants and residents will continue to be provided remotely. Home and estate visits will be carried out for critical reasons and staff will be implementing Covid safe measures.
Less urgent service requests will be put on hold during the lockdown, as we will be focusing on ensuring that our most vulnerable tenants and residents are supported during this period.
For urgent service requests please contact the tenant’s advice line on 0116 454 1007.
Emergency repairs and annual gas inspections
Due to the national lockdown we can only provide emergency repairs at the moment.
All annual gas safety inspection appointments will go ahead as planned. All other non-urgent repairs can still be reported, but will be temporarily placed on hold until we are in a position to contact you again to make an appointment.
We are experiencing a high demand for our service and this may cause delays in answering your call and processing your applications.
To submit a crisis application and for further information please visit our community support grant page.
If you're struggling to make payments due to the coronavirus, please ring us on 0116 454 1005. Lines are open Monday to Friday, 10am - 5pm.
Schools and learning
The government has announced all pupils will return to schools and colleges on Monday 8 March.
Under the current national lockdown restrictions, schools are continuing with remote learning until Friday 5 March. Schools are currently only open to vulnerable children and the children of critical workers. Please also see our schools page.
Childcare and early education settings remain open to all children. Parents and carers may have concerns about their child attending childcare. Our staying safe in early education page provides more information.
We know that you want to help support your child’s learning and education as much as possible during the coronavirus pandemic. To aid your child’s learning at home we have compiled this list of useful resources for you.
Some parents have received an email stating the following: ‘As schools will be closing, if you’re entitled to free school meals, please send your bank details and we’ll make sure you’re supported’.
We can confirm that this is a scam email and is not official. We urge parents that if you receive any emails like this, please do not respond, and delete it immediately.
Face to face teaching is suspended and most courses will operate on an online or distance learning model. Practical classes which cannot be effectively delivered online will be suspended until the new year and complete in the first half of the Spring term. For more information, and support with online learning contact your tutor, email firstname.lastname@example.org or call 0116 454 1900.
Freemen's Common and Gypsum Close recycling centres will continue to open daily, 8am-6pm.
However, we may need to close the gates or ask people to stop queuing earlier than the stated closing time. This is to allow the sites to be cleaned and sanitised, and also for us to manage any existing queue. This means that you won't be turned away from the sites if you have already been queuing for any time.
Please take note of the guidelines below:
- The sites will be operating under a one in one out system to ensure social distancing, so it is expected that there will be long queues and significant delays.
- A single direction queue will be managed on Lewisher Road for Gypsum Close. Please approach via the Barkby Road end of Lewisher Road, as there is no right turn into Gypsum Close for the public.
- A single direction queue will be managed on Islington Street and Counting House Road for Freemen’s Common. Please approach via Counting House Road only.
- To keep surrounding roads clear around Freemen's Common, long queues will not be allowed to form – please be prepared to be turned away if the site is busy.
- Please sort your waste before visiting so that you can offload quickly and easily.
- Stay in your vehicle while queuing to aid with social distancing. Please do not leave your vehicle until it is necessary to get out.
- Stay safe – wear protective gloves, appropriate footwear and clothing and only bring what you can safely handle as staff will not be able to help you carry your waste as they normally would.
- You must keep a 2 metres distance from others at all times.
- Do not visit if you or anyone in your household are in self-isolation or have COVID-19 symptoms.
- Asbestos and chemicals can only be disposed of at Freemen's Common. If disposing of asbestos please call ahead.
- Vans, pickups and trailers longer than 1.4m are not permitted at Freemen's Common. All vans, pickups and large trailers will need to obtain a permit before taking waste to Gypsum Close. Go to our recycling centres page for more details.
- There is no pedestrian access to either site until further notice.
Waste and recycling roadside collection services are currently operating as normal.
If someone in your home has coronavirus symptoms, please put their personal waste (such as used tissues) in a separate rubbish bag, place that into another bag, tie securely and keep separate from other waste for 72 hours before placing it in your refuse bin.
The trade waste facility at Gypsum Close is open to businesses Monday to Friday, 8am to 5pm with safety measures in place. Only card payments will be accepted. Biffa staff will not be able to assist in unloading any waste.
The bulky waste collection service is currently operating as normal.
We are currently prioritising taxi renewals and applications with statutory deadlines only. Get full details of temporary changes.
All parking services and enquiries including fines and permit applications have resumed. However, there may still be the occasional delay.
Information on penalty charge notices and how to make payment can be found on the Parking fines and enforcement page.
Information on parking permits and how to make an application can be found on the Get a parking permit page.
General information on parking can be found on our Parking in Leicester page.
All our CCTV camera enforcement for bus lanes/bus gates and bus stop clearway (red route) will remain active until further notice. Therefore any enquiries, representations and payment plans will resume as normal, however, if you have difficulty getting through to our customer services please email us directly at email@example.com and provide us with your Penalty Charge Notice reference number and your contact telephone number. The BLE team will call you back to take your payment.
Information on our enforcement locations and how to make a representation/payment can be found on our bus lane fines and enforcement page.
Concessionary travel for unemployed people (Travel Aid) has been suspended until further notice.
The secure public cycle parking service is currently open. There will be no public access to toilets and showers at this time.
The parking will be free of charge until further notice. For further information on opening times go to our cycle parking page.
All Shopmobility services in the city are currently closed.
All three of our sites from Birstall, Meynell's Gorse and Enderby are running. To find out the latest information, please go to our Park & Ride webpage.
Leisure and culture
All leisure and sport centres and outdoor facilities will be closed from 5 January.
Humberstone Heights Golf Course is now closed. For latest updates, please see our FAQs page.
Our parks are currently all open, although Pets' Corner in Abbey Park and all outdoor gyms, city ball courts and tennis courts will remain closed until further notice. Public toilets are open at all park sites. All Leicester environmental volunteering sessions remain on hold due until further notice.
Information and advice
You can exercise or visit outdoor public places with the people you live with, your support bubble, or, if you are on your own, one person from another household.
Outdoor public places include:
- parks, beaches, countryside,
- public gardens (whether or not you pay to enter them), allotments
- Continued compliance with social distancing guidelines to remain 2m (6ft) away from people outside your household.
- Good hand hygiene, particularly with respect to shared surfaces.
- Team contact sports are still not permitted and all ball courts remained closed.
- Children’s outdoor play areas across the city are open for use. Safety signs are on display at all 247 playgrounds reminding everyone of the need for 2m social distancing and other hygiene measures. Parents and carers visiting play areas are encouraged to bring wipes and sanitiser to clean touch points such as equipment handles.
Scattering ashes - service resumes
Ashes can be scattered at any of our parks, as well as along a stretch of the River Soar near to the National Space Centre, with a maximum of six in attendance. You must pay a fee and complete a service request form if you would like to scatter ashes in a park. Full details are available in the attachments at the bottom of the using our parks page.
As per government guidelines you are only permitted to exercise outside:
- by yourself
- with the people you live with
- with your support bubble (if you are legally permitted to form one)
- in a childcare bubble where providing childcare
- or, when on your own, with 1 person from another household
All Leicester museums and galleries are closed until further notice. You can get all the latest information on the Leicester Museums and Galleries website.
All our allotments are open to the public as usual. However, please ensure that the 2 metres social distancing is followed at all times whilst on site. Any plot holder that is self-isolating because a household member is ill with coronavirus should not visit the site. Further information can be found on the National Allotment Society website.
King Richard III Visitor Centre
The Visitor Centre is currently closed.
Telephone: 0116 299 4444, available 10am to 4pm.
The Visit Leicester is currently closed.
De Montfort Hall is closed to the public. For more information on your bookings please go to the De Montfort Hall website.
If you have concerns about a child or an adult at risk, help continues to be available 24 hours a day, 7 days a week. How to report concerns if you are worried about a child.
How to report concerns if you are worried about an adult at risk. For more information about who an ‘adult at risk’ might be, see Leicester Safeguarding Adults Board.
Please note that you cannot currently report concerns at the Customer Service Centre on Granby Street because it is closed.
Under the emergency coronavirus legislation, the council is permitted to make changes to social care services if this becomes necessary. These are called ‘easements’ to the Care Act. We are not using these powers currently and we hope that we will not have to in future. Find out more about easements.
Whilst we remain temporarily closed, we are offering an order and collect service for our members, you can order books by phone or through our website for collection between 10am and 4pm Monday to Thursday. Please visit our libraries web page for details of our order and collect service.
The Home Library Service will continue to deliver books to housebound customers. Please call 0116 299 5465 for further information.
We have now expanded our e-resources including eBooks, eAudio, eMagazines and eComics. We now also provide online storytelling sessions for children. To access our virtual library, activities and resources, please visit our Libraries from home page.
Book Bus service - this is currently suspended.
All remain closed during this period.
All of our youth centres remain closed.
All our training courses are now cancelled until further notice.
We have a large portfolio of lets including industrial units, shop premises, offices, managed work spaces and grazing land. We understand that some of our customers during the global outbreak of COVID-19 may not be able to afford to pay these charges when they receive their invoices from us.
When necessary and to support those businesses and individuals affected, whist we cannot waive an invoice we can offer some support over the coming weeks.
- Spreading the cost of an invoice and agreeing an installment arrangement.
- Reducing the amount you pay, if you currently pay by installments.
- Agreeing a temporary moratorium – pausing the need to make payments.
- Suspending any debt enforcement proceedings.
(Please note that if your invoice is currently being collected by a third party, they will continue to contact you and make appropriate arrangements considering your circumstances).
During the outbreak, we will assess your ability to pay over the telephone. You will not be required to complete an income and expenditure form and return this to us. Any revised arrangements to pay will not be extended automatically. Invoices will be due in full at the end of a 12-week period, and you must contact us again if you remain unable to pay your invoice in full. Once we have assessed your ability to pay, a letter will be sent to you if the amount you are required to pay changes.
You can contact us at firstname.lastname@example.org or by telephone on 0116 454 1010.
The Economic Regeneration business workspaces (LCB Depot, Makers Yard, Phoenix Square Workspace, Dock, Leicester Business Centre) remain open for workspace tenants, but will be closed to the public from 5 November.
Due to the closure of our offices, there will be some delays in service such as the validation of new applications and responding to queries. We will not be offer face to face meetings, but will be looking into online alternatives. The arrangements for the Planning and Development Control Committee are currently under review. We would appreciate a constructive approach from applicants and agents to agreeing reasonable extensions of time for planning applications wherever possible and necessary.
From Thursday 5 November:
- City Centre essential food traders only: 8am to 4pm
- Beaumont Market essential food traders only: every Wednesday to Saturday, 8am to 4pm
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