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Debt enforcement

We are responsible for collecting all debts except council tax, business rates, council housing rent and on-street parking fines.

We understand there will be situations where people find it difficult to pay, and we can help by arranging a payment plan. Get in touch for more information.

Paying your invoice

There are a number of ways to pay your invoice. You can pay securely online using the quick link above, with your debit or credit card and your invoice number.

You can also pay at any outlet displaying the Paypoint symbol, or over the phone, by calling our 24-hour automated telephone payment service on 0116 454 1012. If you would prefer to speak to a member of staff please call 0116 454 1010 during office opening hours.

Direct Debit is our preferred method of payment. You can set this up online - please choose 'Income Collection' as the service you wish to pay for.

To pay by standing order or online banking, please make payments to Barclays Bank PLC, 1-3 Haymarket Towers, Humberstone Gate, Leicester, LE1 1WA. Account number 43743020, sort code 20-49-25, quoting your invoice number as a reference. Please direct your bank to make the payment five days before the due date.

Finally, you can send a cheque or postal order to Leicester City Council, Cash Services, 10 York Road, Leicester LE1 5TS. Allow 10 days for cheques to clear, and please do not send cash in the post.

Disputing your invoice

If you do not believe you owe the debt you should call the department that sent you the invoice. Their name and number is on the invoice to the right of your address. They will be able to explain what the invoice relates to and answer any queries you may have.

If you are not satisfied with the response, you will need to submit your dispute in writing to Business Service Centre, Leicester City Council, Ground Floor, Sovereign House, 17 Princess Road West, Leicester, LE1 6TR. You should receive a response within 28 days.