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If you are struggling to pay

We recognise some people have difficulties paying their debts, we have a debt policy to help anyone in this position.

If you are having difficulty paying your invoice, you should call us on 0116 454 1010, or email to make an arrangement to pay by instalments.

You may be asked to provide details of your income and spending so we can decide the level of payment you can reasonably afford.

It’s helpful if you have gathered this information before calling us. The Money Advice Service’s budget planner is an easy way to do this.

Sometimes you may not be able to pay your debt within a reasonable amount of time. If this happens, we will refer your case for legal enforcement, so the debt can be secured by a county court judgement (CCJ).

You can download our debt policy at the bottom of the page.

You can also download our budgeting and debt advice booklet which you can find on the Budgeting advice webpage.

Elsewhere on the web

There are a number of national advice services who provide advice on managing your debts: