Interpretation and translation
We encourage the use of English as the city’s main language, and we don’t translate or provide interpretation as a matter of course.
We make sure where customers would be put at a significant disadvantage without a specific piece of information, it will be provided in a suitable format for them.
There are more than 70 languages or dialects used across the city, including sign language. The number of languages continues to increase as the city’s population becomes more diverse.
The most requested languages for interpretation and translation in Leicester are Gujarati; Urdu; Punjabi; Bengali; Somali; Arabic; Farsi; Polish; Slovak and Chinese.
How we can help
We have an in-house service to provide support to customers whose first language is not English, or who have sight impairment or a hearing difficulty. We provide the following services:
- Telephone Interpretation
- Braille translation
- Audio (CD) Production
- Sign Language
When do we help?
Guidance has been produced for our staff to help them determine, on a case by case basis, when interpretation or translation is provided.
When agreeing to make information available in another format, we will take into account the financial costs, and whether it is practical to do so.
Ring us on: 0116 454 1760
Send us a message