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Accessibility statement

We hope you find the Leicester City Council website easy to use. To help ensure this, we are committed to making our information and services accessible to all our users.

This is the accessibility statement for the Leicester City Council website, run by Leicester City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’re also making the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • the venue maps aren’t fully accessible
  • most older PDF documents aren’t fully accessible to screen reader software

What to do if you can’t access parts of this website

If you need information on this website in a different format:

We’ll consider your request and get back to you as soon as possible.

At the bottom of every page there is a link to a contact form called “Found a problem with this page”. If you are having a specific problem with a part of this website, please use that form. Please note that we will be unable to respond to you unless you leave contact details.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page, or think we’re not meeting accessibility requirements, contact the Web Management Team. Our email address is

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Leicester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

Non accessible content

The content listed below is non-accessible for the following reasons

Non compliance with the accessibility regulations

The maps used on our venue pages are only partially compliant because they:

  • contains a link identified by colour. This doesn’t meet WCAG 2.1 success criterion 1.4.1 (use of colour).
  • are not highlighted on focus. This doesn't meet WCAG 2.1 success criterion 2.4.7 (visible focus)
  • have insufficient colour contrast on some elements. This doesn't meet WCAG 2.1 success criterion 1.4.3 (contrast (minimum)).

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards. For example, some are not structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on accessing our services, and some forms published as Word documents. We have a number of on-going projects to fix or replace these documents.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards, unless otherwise stated.

How we test this website

Our automated monitoring system crawls this website every 7 days.

We perform frequent internal testing and act upon user feedback when we receive it.

What we’re doing to improve accessibility

We are working to make continual improvements to this website. We plan to start doing real user testing in the future.

The Web Management Team prepared this statement on 08/08/2019.

It was last updated on 14/12/2020.