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Integrated community equipment loans service

Information for organisations who are providing, or are planning to provide community equipment in Leicester.


The integrated community equipment loan service (ICELS) for Leicester, Leicestershire and Rutland (LLR) has a new provider, Medequip from 1 April 2022. 

Where are we now?

Demand for equipment continues to rise, and it is anticipated that this trend will continue as provision of equipment plays a key role in a number of services delivering support to people. The COVID-19 pandemic has resulted in international shortages of materials, which means that the usual equipment is sometimes not available. It can be very difficult to find alternatives, and we are seeing price rises for some items of equipment due to material shortages and increased demands across the UK.

Issues with the supply chain and the increased need for equipment to be provided more quickly, is making it increasingly more difficult to meet all the demands being placed on the ICELS. The Community Equipment Active Recall Team contact people with equipment to discuss whether they are still using the equipment and where this is not the case arranging collections.  It is vital that we collect equipment when no longer needed so that it can be cleaned and refurbished to make it available to reissue and this will support the availability of stock for other people in need.

Where are we going?

Community equipment plays a key role in the whole health and social care system and therefore it is important that the ICELS is strategically aligned with how and social care services are currently being delivered now and in the future.

It is expected that demand for equipment will continue to rise as equipment plays a key role in supporting:

  • faster discharge from hospital settings with people being discharged with more complex needs to be supported at home;
  • intensive community support to avoid admission and care settings at point of crisis;
  • independence for as long as possible at home; and
  • end of life support to enable people to be treated and remain at home.

To support these aims – we need the right equipment to be available and often to be available quickly.

What this means for providers

The new service re-procured in 2022, seeks to meet the needs of all statutory organisations across Leicester, Leicestershire and Rutland where equipment plays a key role in the delivery of their services. It is designed to meet the changing needs of people who need equipment and the new ways in which services are operating (such as a seven-day a week working) and the need for more rapid provision of equipment to support hospital discharge and crisis intervention services.

Other useful information for providers

People with packages of care that we have provided cannot directly refer themselves for equipment. All referrals for equipment are done through assessing organisations such as Adult Social Care and Disabled Childrens’ Services in councils, University Hospitals of Leicester, Leicestershire Partnership NHS Trust, LOROS, as well as other healthcare providers who are commissioned by the Leicester, Leicestershire and Rutland (LLR) NHS Clinical Commissioning Groups to provide care and support for people.

The service is an integrated health and social care service for LLR, and is jointly funded by Leicester City, Leicestershire and Rutland councils and the Leicester City, East Leicestershire & Rutland and West Leicestershire NHS Clinical Commissioning Groups.

We act as host for this service on behalf of all partner organisations and take the lead on commissioning, procurement, contract and performance management and day to day operational management of the contracted equipment provider.

Julie Morley, ICELS Partnership Manager
Emma Hall, ICELS Contracts and Operations Manager