Pest control

We provide a weekday service for the treatment of rats, mice, cockroaches and wasps. The treatment of rats is free. A charge of £62 applies for treatment of other pests. We do not treat bees.

Further information

Treatment for businesses and landlords

For businesses and landlords, a charge of £66 per hour applies. We cannot undertake contract work for businesses and landlords or treat privately owned properties with multiple units.

Pests we treat

Pest Response time
Rats outside ten working days
Rats inside 24 hours where possible
Mice ten working days
Cockroaches ten working days
Wasps (we do not treat bees) ten working days. 

How to report a pest problem

If you live in a domestic property and know the details of your pest problem, you can apply for treatment online by using the quick link at the top of this page.

Alternative if you want more advice you can contact customer services directly. Once you have submitted your request, we will contact you to make an appointment for the treatment within ten working days, except for rats indoors which will be responded to within 24 hours.

Unidentified pests

Unfortunately we are no longer able to provide an insect identification service.

Pests we do not treat

We do not offer services for the following pests but can provide advice to discourage and remove them from your property:

  • Ants - to discourage ants: seal all sugary and sweet foods in closed containers, clean up food spills from the floor and seal entry points and gaps where they may be nesting.
  • Bats - bats and their roosts are fully protected under national and international legislation. It is illegal to kill, injure or disturb bats, to obstruct access to bat roosts, and to damage or disturb bat roosts.
  • Bees - masonry bees may be nesting in holes in old walls, repoint the wall to address the problem
  • Foxes - to discourage foxes entering your garden secure all rubbish in a tight, sealed bin, block holes which give access into the garden with wire mesh and refrain from feeding birds unless the food is placed in a 'fox-proof' bird table.
  • Pigeons - pigeon feeding is an antisocial and unhygienic practice which encourages them to gather in large numbers. Food left out for pigeons often attracts rats. Please refrain from feeding pigeons in the city.
  • Squirrels (in private properties) - block holes which give access to roof spaces with mesh will discourage squirrels from entry into your property. Baiting and trapping squirrels in cages is the usual method to remove squirrels.