New Parks Customer Services in the New Parks Centre delivers all Council services to local residents. The Centre also provides a range of facilities including a cafe, library and community rooms which offer learning in a friendly environment.
The Centre is situated in a central location on Aikman Avenue with good transport links, disabled and on street parking nearby and a shopping parade.
The Centre is staffed by a team of highly trained officers who are able to deal with any enquiry, service request or complaint about any service offered by the City Council.
The Customer Service area is bright and spacious with comfortable public seating and also has private interview rooms for in-depth or confidential enquiries and hosts regular advice surgeries, i.e. Community Legal Services on Debt, Money and Benefits Advice.
Services
New Parks Customer Services deal with a number of queries, including for example:
Applications can also be processed for a range of services, including:
-
Blue Badge
-
Building Control Applications
-
Concessionary Travel Passes
-
Resident Parking & Visitor Permits
See a full list of services that New Parks Customer Services can provide.
Payments
Please note we can take cash, cheque, postal orders, credit & debit card payments for some services at this centre.
See a full list of payments that can be made here.
Opening Times:
|
Day
|
Customer Services
|
Cash Office
|
| Monday |
8.30am - 5.00pm |
8.45am - 4.30pm |
| Tuesday |
8.30am - 5.00pm |
8.45am - 4.30pm |
| Wednesday |
8.30am - 4.30pm |
8.45am - 2.00pm |
| Thursday |
8.30am - 5.00pm |
8.45am - 4.30pm |
| Friday |
8.30am - 4.30pm |
8.45am - 4.00pm |
| Saturday |
Closed |
9.00am - 12.00pm |
For further information and advice on any Leicester City Council service, please call into the centre and see one of our team who will be happy to assist you!
Alternatively phone the Customer Service Line on 0116 252 7000, 8am - 6pm, Mon - Fri.
Or email us at customer.services@leicester.gov.uk
How to get there
New Parks Customer Service Centre is based at:
321 Aikman Avenue
Leicester
LE3 9PW
Link to New Parks Customer Service Centre map
Travel
First Bus number 14 or 14a run from Charles Street in the city centre, along Fosse Road North and onto Aikman Avenue – stopping just outside the Customer Service Centre at the Aikman Avenue Fire Station stop. First Bus number 94 offers an alternative route to the same destination.
For More detailed timetable information see the First Bus Traveline website.
