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Information about the cookies we use to assist you when using the website and improve your user experience.

Cookie preferences

We use cookies to help us improve the website. If you want to disable all cookies, use the options below.

What are cookies?

A cookie is a piece of information in the form of a small text file. Our website generates and sets cookies and places them on your computer’s hard drive.

Cookies make your interaction with our website faster and easier. We use them to remember your preferences between pages and site visits.

They are not computer programs, and they don't execute as code. Cookies cannot access any information on your computer. They cannot read any other information saved there, such as your email address. We do not use cookies for identifying shopping habits or targeting advertising.

We use cookies to save you time and make your browsing experience more efficient. Without cookies you would have to set your preferences on each page you visit. They also record anonymous statistics. These tell us which parts of the website are popular and how many different people visit the site.

To find out more information about cookies generally, visit All About Cookies.

What happens if I allow cookies?

Unless you opt out of cookies, we will set some cookies on your computer. These assist you when using the website and improve your user experience. The cookies notice will not appear on future visits to our website.

What happens if I decline cookies?

If you do not accept cookies, we will remove the cookies that are not needed for basic functionality. We will not set them again on your machine.

This may affect your user experience. Unfortunately, cookies are the only way we have of remembering your preferences. Rejecting cookies means that we will have to ask your cookie preferences on every page you visit.

Cookies on our website

We use cookies for a few reasons on our website. These include; gathering statistics from our website, and remembering your preferences.

Google Analytics cookies

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We use these cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect anonymous information. This includes; the number of visitors, where visitors came from, and the pages they visited.

Read Google's overview of privacy and safeguarding data

HotJar cookies

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We use these cookies to see how visitors interact with our website. Using this information, we create heatmaps and see recordings of users on the website. This only records your screen and what you click on. We cannot gather any personally identifying information from this.

Read HotJar's cookies policy


We use this cookie to remember a user’s choice about cookies on the Leicester City Council website. When users have indicated a preference, we store that preference in this cookie.

Web Storage: localStorage

With localStorage, web applications can store data within the user's browser. Before HTML5, every server request included cookies to store application data. localStorage is more secure, and stores large amounts of data locally. This does not affect website performance.

Session Cookies

A session cookie stores browsing information. It is active until you leave the site or close your browser. We will delete it after that.