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Website security

When you use our websites and online systems, we need you to keep your logins safe and secure.

Your logins and passwords

Please safeguard your login details for all websites and systems with Leicester City Council. For example My Account, housing systems, and benefits systems. This means keeping your email address and password safe, secure and private. Do not share them with anyone. 

You are solely responsible for any activity conducted via the service using your login details. Leicester City Council is not liable for any loss suffered by you as a result of your sharing or losing your email or password.

If you are accessing your account using a public computer or device, please ensure that you do not allow your password or personal details to be saved (please choose "no" if you are asked if you want to save a password) and log-off from the system or website when you have finished.

Report a security problem

Please notify us immediately of any actual or suspected security issues with your logins. Report a problem to the Web Management Team.

Our terms and conditions

These terms and conditions are subject to change to reflect changes or requirements in the law or modifications or updates to our services. We will do this by posting changes online here.

Please review these Terms regularly to ensure you are aware of any changes made by the Council. Your continued use of our websites and systems after changes are posted means you agree to be legally bound by the amended Terms.

If you contravene any of these terms and conditions, your account may be closed without notice.

You can read about our general terms and conditions and how we use your personal data in our privacy notice.