Welcome to our new website

Read more about the changes we've made.


Make a payment

The easiest way to pay for many of our services is to do it online. It's fast and secure and we accept most credit and debit cards.

Further information

If you've questions about how the payments work please see the terms and conditions that are available.

Pay by telephone

You can now pay for the following Council Services, 24 hours a day - 7 days a week, using our secure automated telephone payments facility: 

  • Council Tax
  • Business Rates (NNDR)
  • Housing (or Garage) Rents
  • Customer Accounts Invoices
  • Car Parking Fines
  • Bus Lane Enforcement Penalty Charge Notice
  • Benefits Overpayments 

Call 0116 454 1012 and follow the instructions. Please ensure that you speak slowly and concisely. We accept Visa, MasterCard, Switch or Maestro cards and won't charge you a processing fee. Just have your card details and relevant account number from your bill ready when you call.

Your payment will be credited to your account usually within one working day. There is no charge or minimum payment required for debit or credit card payments.

Pay at a customer service centre

You can also make a payment in one of customer service centres or use the Kiosk facilities at 91 Granby Street.

Contact customer services

If you can't find what you want on this website you can contact us directly in the following ways. Remember - it costs less if you contact us online.

Send us a message

'Your message' is required
'Your name' is required
'Your email' is required

Ring us

You can get in touch by phone using the following number…

0116 454 1000 ×

Write to us

If you need to send us a letter, please use the following address…

Customer Services,
Leicester City Council,
91 Granby Street,

Or find your nearest customer service centre