Rivers and Streams
The quality of water in the River Soar and other local watercourses is regularly checked by the Environment Agency.
To protect and improve the quality of water in local rivers and brooks, companies and individuals are not allowed to release used water or any other liquids into a watercourse, onto land or into storm water drains without first getting permission from the Agency. An ‘Environmental Permit’ may be needed.
See the Environment Agency website
Used water that goes into the sewers is treated by Severn Trent Water at its Wanlip sewage treatment works before being released into the River Soar. Organisations wanting to release used water from a ‘trade process’ – such as washing vehicles, manufacturing processes or operating a swimming pool will need permission (known as a ‘discharge consent’) from Severn Trent Water
Water Supply and Sewers
Severn Trent Water Ltd (Water and Sewerage) are responsible for maintaining public sewers and water mains in Leicester.
For sewer collapses, burst water mains, defective manhole covers, pollution incidents, public sewer flooding, loss of water supply, etc, contact the Severn Trent Water 24 hour freephone 0800 783 4444. Faulty manhole covers can also be reported using the General Enquiries online form.
You can find information on water quality for your postcode on-line (www.stwater.co.uk), or by phoning the free phone number above.
Severn Trent Water can refer you to an emergency plumbing service in your area, and they also have a list of Watermark Approved Plumbers. View the Watermark Approved Plumber list on their website at (www.stwater.co.uk/watermark)*, or phone the free phone number above.
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