Housing Services is committed to improving the services it provides to customers and we work hard to get things right. However, we know that we do sometimes get it wrong and that there’s often room for improvement. By asking customers what they think about the service they receive, we can identify where things could be improved and take the necessary steps to make things work a little better.
How is customer satisfaction measured?
Personal visits are made to check a random sample of repairs and maintenace jobs that have been completed and we also send surveys to people who have had work completed at their property.
We use a variety of methods to assess customer satisfaction about the way we manage tenancies and run Leicester’s estates, including questionnaires and mystery customer exercises. We’ve also been surveying every new tenant, and results have been very encouraging.
How can you help?
Please do fill in survey forms and questionnaires if you are sent them, or get in touch with us if you have ideas about how our services could be improved.
We do ask customers to give details of their age, ethnic origin, gender and disabilities to ensure that we continue to provide a quality service for every tenant. However, you can choose whether or not to provide this information.
