Leicester City Council works with people of all ages, from children to older people.
If you are an adult or a person with a physical disability experiencing difficulties living safely at home, you can email us.
Falls remains the biggest cause of accidental death for older people. About one third of people aged over 65 years of age will fall each year.
We work with people of all ages, from children to older people. If you are an adult or a person with a physical disability experiencing difficulties living safely at home, you can get in touch with us.
We give advice about better ways of doing things. We may be able, dependent on your assessed need, to give you equipment to make life easier, or simple adaptations like handrails.
Depending on the type of home you live in and how much money you have, we may be able to provide major adaptations such as stair-lifts.
If you rent your home from the City Council, all adaptations are free of charge.
Because the service only has a limited amount of money to spend, we have to make sure that help goes to the people who need it most. We do this by:
- working out who needs help most urgently
- having criteria which assists in deciding what help we can give
- visiting you in your home (if we think you need help) to work out with you and your carer what is going to be the best way to help. This is called a comprehensive needs assessment.
If we think that we might be able to help you, we will use the information you give us to determine how quickly we should come out and see you.
Your details will be categorised as:
- where your needs are very urgent (e.g. you lose the help from your carer/family member or you have a rapidly deteriorating illness) then we aim to visit within 7 working days, or
- where your needs are less urgent (e.g. your situation is stable but your carer/family member may have some difficulty in caring for you) then we aim to visit within 28 working days.
If you need an assessment within 7 working days, we will telephone you to arrange a convenient time. Otherwise, we will let you know in writing when we plan to visit you.
If we cannot visit you within the above timescales, we will let you know the reason why.
Should your circumstances change, either for the better or deteriorate, before we have visited you, please contact us. This information is needed to help us decide when we should visit you.
This is the name for what happens when we come and visit you at home. One of our Occupational Therapists or Community Care Workers will talk to you about what you find difficult. All visits will be undertaken with an interpreter if required.
We will have a look at your home environment and see what can be done to help. We might ask you to show us how you go about doing things, e.g. getting up stairs. We may also need to gather information from other people (e.g. your doctor).
Every assessment is individual, but some of the things which we will want to talk about are:
- How do you get about: do you use a wheelchair, walking stick/frame?
- Does anyone help you with moving around?
- How much can you move your arms, legs and head? How far can you bend?
- How much strength do you have, and how firm is your grip?
- Can you use both sides of your body?
- Do you have any problems with breathing?
- Can you stand for long periods?
- Do you have problems, seeing, hearing or talking to people?
- Does your memory sometimes let you down?
- Can you maintain your own personal care e.g. can you wash, dress yourself, or do you need help?
- Can you prepare your own meals?
- Are you able to feed yourself or do you need help?
If you need equipment because you are deaf, hard of hearing, blind or have a visual impairment, you will be referred to Vista (services for visually impaired people). They will then carry out an assessment on our behalf.
Once we have assessed your needs, we will discuss with you how we might be able to help. Once we have assessed your needs, we will discuss with you how we might be able to help. We always look at things in three stages:
Stage 1 - Is there a different way of doing things? For example:
- we might show you a safer way for getting yourself in and out of bed
- we might talk to you about whether there is anyone else who can give you help
- we might give you advice about equipment which you could buy for yourself
Stage 2 - Equipment and small adaptations
- are there any simple pieces of equipment or small adaptations which we can provide to help you? If yes, we can provide a simple piece of equipment or minor adaptation on loan (we aim to provide it within three weeks)
Stage 3 - Major adaptations or moving house
- If it is not possible to do things in a different way or meet your needs with equipment or minor adaptations, we will discuss with you whether it would be better for you to move house instead. We call adaptations ‘major’ if they cost £200 or more. If you rent your home from the City Council, we provide any major adaptations you need free
- If you own your home or rent from a private landlord, you may be able to get a means tested Disabled Facilities Grant to cover all or part of the cost of the major adaptations
After the assessment, the member of staff who came to see you will discuss the assessment with their manager. This makes sure that each person who applies for help is treated as equally and fairly as possible.
If you agree to major adaptations, a recommendation will be sent to the Housing Department. Your case will then go on the waiting list in what we call Priority Points Order (PPO). The Adults and Housing Department will keep in touch with you regularly to let you know how the recommendation is progressing.
When the Adults and Housing Department’s member of staff visits you they will plan and manage the adaptations for you. They will discuss with you what you might have to pay, if anything, before you agree to go ahead. If you rent your home from the City Council, all adaptations are free of charge.
You can usually put your name on our Housing Register and Adapted Housing Matching Service as well as going on the adaptation waiting list.
However, we will ask you to decide which option to stay with just before we start spending money drawing up plans. Sometimes it will not be reasonable or practical to adapt your home and we will only offer you a move.
If we offer to specially adapt a house that is being built, we will ask for confirmation from you that you will move.
If you think that you need help, please contact us:
Adult Social Care
Leicester City Council
1 Grey Friars
Leicester, LE1 5PH
Tel 0116 454 1004
Minicom / TexBox 0116 252 7011
Housing Options Centre
1 King Street
Leicester, LE1 6RN (public access via Welford Place)
Tel 0116 454 1008
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