The Housing Service is responsible for replacing or repairing items that were part of the premises when a tenancy started if they are damaged through normal wear and tear.
If the previous tenant has changed the property in any way, the new tenant will be asked to take on responsibility for maintaining the alterations or additional items.
The Housing Service is responsible for the main structure of the property and will repair major items such as:
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Foundations
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External walls, doors and doorframes
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Window frames
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Roofs, gutters, rainwater pipes and drainage
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Water services
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Electrical and gas services
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Central heating and hot water systems
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Communal areas (such as lifts and stairs) in multi-occupied building
The City Council is responsible for insulating the tanks and pipe-work in the loft against frost.
Council tenants are responsible for making sure that outside toilets are properly protected during the winter and for taking other normal precautions around your home during cold weather including:
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Leaving the plug in sinks and hand basins
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Making sure there are no dripping taps
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Sprinkling salt in the pan of outside toilets
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Keeping some background heating on
The City Council is not responsible for any repair or replacement caused by tenants' neglect during cold weather. If you are going on holiday during the winter you can us to drain down your hot and cold water systems, so they do not freeze up. Phone the Tenants' Advice and Repairs Service on (0116) 252 7007 to book this free service.
