How do I find out what Council Tax band my home is in?
Your Council Tax bill will say which band your home is in.
Housing Benefit can help you with the part of the rent you have to pay to live in your home, and some other charges.
It does not cover things like water charges, meals, sports facilities, laundry or nursing care. You do not have to be out of work to claim Housing Benefit. The amount of Housing Benefit you get depends on:
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your income
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your other circumstances (for example if you are over 60 years of age or disabled)
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the number of people in your home who are dependant on you
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other people who live with you
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rent valuation done by the Rent Officer Service.
How do I make a claim for Housing Benefit?
To make a claim for Housing Benefit you need to fill in an application form. Application forms are available from the Revenue and Benefits Office, Wellington House, Wellington Street, Leicester. Application forms can also be picked up at any of our local Neighbourhood Housing Offices or the Customer Service Centre in B Block, New Walk Centre, King Street.
Alternatively, you can download a Housing Benefit application form.
You will need to complete and return a Housing application form with any proof that may be required. Housing application forms are available from local neighbourhood housing offices, as well as the Housing Options Centre in Phoenix House, Welford Place, Leicester. LE1 6RN.
Alternatively, you can download a Housing application form.
You can visit or phone your local neighbourhood housing office for advice and information on tenancies and general Housing Management services.
I am on the housing list and have seen a vacant property. Can I have it?
All empty properties are allocated through a choice based lettings scheme called Leicester HomeChoice. Click on the link for further information about the scheme.
Who do I call to get a new wheelie bin?
Telephone the Waste Management Service line on 0116 252 7002
My bin hasn’t been emptied, what do I do?
Ring the Waste Management Service line on 0116 252 7002
I’m locked out of my council home, what can I do?
Call 0116 252 7007 (option 3, repairs). If you are an elderly or disabled person, the depot will gain entry by changing your lock for free. If you are not elderly or disabled the job may be booked and you will be re-charged for the cost of the work.
How do I make a complaint about the Council?
If you would like to pass on a complaint (or a compliment) about any aspect of the service we provide, you can do so in a number of ways:
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You can call 0116 254 7001 and ask to speak to the relevant department
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You can visit one of the Customer Service Centres (New Walk Centre, New Parks or Saffron Lane), or any Council office
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Use our comments, compliments or complaints online form.
How do I report anti-social behaviour?
Leicester City Council has a policy of challenging and tackling anti-social behaviour. Anti-social behaviour includes loud music, abusive or threatening behaviour, verbal abuse, violence and damage to property.
If anti-social behaviour is by city council tenants, their children or visitors, talk to staff at your neighbourhood housing office, who will take action to help solve the problem.
If the anti-social behaviour is not by Council tenants then people wanting to complain about such behaviour from neighbours should call the Leicester Together Helpline on 0845 605 2222 or Leicestershire Police on 0116 222 2222.
Leicester City Council also has a specialist team that deals with the worst cases of anti-social behaviour across the city. This team is known as the Leicester Anti-Social Behaviour Unit.
