LeicesterCare services are available to anyone living within the Leicester City boundary, regardless of their age, whether they rent or own their own property and whether they live alone, with a partner or with a family.
The emergency alarm system is based on a very reliable modern communications system. The lifeline unit is connected to an active telephone line and a 13amp electrical socket. The alarm can be activated without dialling, simply by pressing the red button on the main unit or on the personal pendant, which can be worn around the neck so that it can be used anywhere in the home.
The alarm call goes through to the control room and the computer enables staff to identify the caller and where they live. If help is required service users are able to tell staff what the problem is, and in an emergency staff can contact relatives, neighbours or the emergency services, as applicable.
If users are too far away from the phone to be heard when they press the alarm, staff will contact a designated key holder (usually a neighbour, friend or family member who lives nearby) and request that they visit urgently.
Installing the system
It only takes a few minutes to install the equipment. A member of the LeicesterCare team will call to fit the equipment and explain how to operate the unit and pendant.
LeicesterCare Emergency Contact Card
The LeicesterCare Emergency Contact Card is free to people who look after LeicesterCare customers.
The Card carries a dedicated phone number for the emergency services to call if a carer is involved in an accident or detained in any way. The Card also has a unique ID number that allows LeicesterCare control centre staff to contact a designated keyholder who can make sure the person being looked after receives prompt attention until the carer is well enough to attend, or more permanent arrangements can be made.
The Carer’s Emergency Contact Card has been developed with the support of the police, ambulance and fire & rescue services.
Paying for LeicesterCare
LeicesterCare is a value for money service and if you are a City Council tenant the subscription can be added to your rent. The lifeline units cost £2.73 per week and payment can be made quarterly or annually. A one-off charge of £30 +VAT is made for installation.
If you are interested in a LeicesterCare emergency alarm contact the team on 0116 252 6283. Deaf and hard of hearing textphone users can call 18001 0116 252 6283.
The Assistive Technology service provided by Leicester City Council helps to promote independence and enable individuals to remain living in the community whenever possible.
The technology used falls into two main categories:
- stand alone (i.e. not connected to a monitoring system)
- telecare (i.e. connected to a monitoring system)
Items available include electronic alarmed medication dispensers, photo phones, gas detectors, fall detectors. Packages are tailored to individual need and circumstances and are available through Leicester City Council social care service.