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Phone and email us

If you have an enquiry about one of the services listed below, please use the relevant telephone number and email address. Our emergency out of hours numbers will operate as usual.

Further information

 

Automated payments line

To make payments over the phone for council tax, business rates (NNDR), Rent, customer accounts invoices, parking fines and other services:

0116 454 1012​

Visit our online payments page

Available 24 hours a day - 7 days a week

 

Environment

To report environmental problems including noise nuisance, dog fouling, fly-tipping, pollution, blocked drains, accommodation certificates, highway repairs - street lighting:

0116 454 1001 (8am - 6pm)

Emergency Helpline (out of hours only 6pm - 8am): 0116 254 4344

 

Parks and green spaces

For information on grounds maintenance, play areas, woodlands, events on parks, and to report litter and overflowing bins:

0116 454 1003 (Mon - Fri 8am - 6pm)

You can also email us: parks@leicester.gov.uk

 

Waste management

For enquiries about recycling, requests for new and replacement wheelie bins, and bulk collections:

0116 454 1002 (Mon - Friday 8am - 6pm)

You can also send your enquiries to us by emailing customer.services@leicester.gov.uk 

 

Social care and safeguarding

Call the following number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health:

0116 454 1004 (Mon - Fri 8am - 6pm)

Emergency Team (out of hours only 5pm - 8.30am): 0116 255 1606

 

Council tax and business rates

Enquiries relating to council tax including discounts, exemptions, reductions for disabled people, council tax reduction and making payments. As well as queries related to NNDR business rates:

0116 454 1005 (Mon - Fri 8am - 6pm)

You can also email us: council.tax@leicester.gov.uk

Business rates: business.rates@leicester.gov.uk

 

Housing benefits

For enquiries relating to housing benefits:

0116 454 1006 (Mon - Fri 8am - 6pm)

You can also email us: housingbenefits@leicester.gov.uk

To report benefit fraud please ring: 0116 454 2620

 

Tenants advice and repairs service line

To request or make enquiries about council housing or tenancies:

0116 454 1007 (Mon - Fri 8am - 6pm, Sat 8am - 1pm)

You can also email us: tenantsadvicecentre@leicester.gov.uk

Emergency repairs (out of office hours only 6pm - 8am): 0116 245 9439

 

Housing advice and options

For information and advice about applying for a council house:

0116 454 1008 (Mon - Fri 8am - 6pm)

 

Education and school services

For any enquiries regarding education services or for information on schools:

0116 454 1009 (Mon - Thurs 8.30am - 5pm, Fri 8.30am - 4.30pm)

 

Business service centre

For enquiries relating to income collections and accounts payable:

0116 454 1010 (Mon - Thurs 8.30am 5pm, Fri 8.30am - 4.30pm)

You can also enquire by emailing bsc@leicester.gov.uk

 

General enquiries

Use the number below if you have a general enquiry about any council service or if you are unsure who you need to contact:

0116 454 1000 (Mon - Fri 8am - 6pm)

You can also email us: customer.services@leicester.gov.uk

 

Switchboard

Use the following number if you know the name of the person who you need to contact, but do not have their number:

0116 454 1011 (Mon - Fri 8am - 6pm)

 

Fax

0116 454 0721

Available 24 hours a day - 7 days a week