Active Leicester coronavirus FAQs
To maintain the safety of our customers and staff, we need to undertake certain measures at our Active Leicester leisure centres due to the national restrictions.
As the Covid-19 pandemic is an ongoing issue, we will be closely monitoring government guidelines and will be able to confirm an opening date for all our facilities via email and our website nearer the time.
Direct debit payments and annual memberships have been frozen. When we unfreeze your membership, the unused time will be credited, so you will not miss out on any of the membership you have paid for.
Suspensions will be extended to 31 March 2021 to cover the duration of further disruption.
If you had booked and paid for an activity your account will be credited with an activity credit for you to use when we re-open.
Please be advised that Live Well Leicester is not currently operating any face to face services. For any queries relating to Live Well Leicester, contact the team at livewell@leicester.gov.uk or call 0116 454 4000.
Whilst England remains in lockdown, outdoor sports courts, outdoor gyms, golf courses, outdoor swimming pools, archery/driving/shooting ranges, riding centres and playgrounds will be closed.
You can only leave your home to exercise. This should be limited to once per day, and you should not travel outside your local area.
You can exercise in a public outdoor place:
- by yourself
- with the people you live
- with with your support bubble (if you are legally permitted to form one)
- in a childcare bubble where providing childcare
- or, when on your own, with one person from another household
We have been communicating with members regularly since the closure of our centres. If you have not been receiving emails from us, make sure to update your contact details and opt into communications by emailing active@leicester.gov.uk.
You can also choose whether you want to receive promotions or not, so we won’t contact you with offers if you don’t want us to.
If you have been offered and accepted a place prior to closure, it will remain held for you until we reopen our facilities fully.
We will continue to offer free suspensions and memberships will be frozen.
Should you still wish to cancel your membership please email your request to active@leicester.gov.uk
This information will be updated when Tier 4 restrictions are lifted.
This information will be updated when Tier 4 restrictions are lifted.
As the Covid-19 pandemic is an ongoing issue, we will be closely monitoring government guidelines and will be able to confirm an opening date for all our facilities via email and our website nearer the time.
This information will be updated when Tier 4 restrictions are lifted.
This information will be updated when Tier 4 restrictions are lifted.
