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Council tax rebate to help with your energy bills

To help households with rising energy costs, the Government has announced a £150 council tax rebate (payment) for households in bands A to D.

Why is the government providing support?

From 1 April 2022, the energy price cap has risen, and many households will struggle to pay higher energy bills and to heat their homes. You can find the government leaflet at the bottom of this page.

Am I eligible for the £150 payment?

You are eligible if:

  • your home in council tax bands A to D, and;
  • it was your sole or main residence on 1 April 2022, and
  • you are liable for council tax, or would be if your property were not exempt

If you pay less than £150 council tax, or you receive single person discount, or do not pay because you receive council tax support, you will still be entitled to the payment.

The payment will not be made for empty or second homes, or to non-resident landlords.

I pay my council tax by Direct Debit

You don’t need to do anything. We will pay £150 into your bank account.

Your bank account statement will show this as ‘LCC CT Refund’.

Rebates have been paid to households whose first council tax payment for 2022-2023 has been taken, and where the names on the bank account and council tax records match. If the bank accounts are in different names to the council tax account, we will look to issue a post office voucher to you in an effort to get the payment to you as soon as we can.

69,700 eligible households pay their council tax by direct debit. 66,800 rebate payments totalling £10m have been made.

I don't pay my council tax by direct debit 

You don’t need to do anything. The first person named on your council tax bill will receive a voucher from the post office. You can exchange the voucher for £150 cash at your chosen post office.

We have now have started to issue the vouchers, this began from the middle of May, starting with the accounts that have been registered for council tax for the longest.

You have three months to take the voucher to a post office.

If you don’t claim the cash from the post office within three months, we will credit £150 to your council tax account instead. You do not need to tell us.

Note that the Government does not allow the council to credit your council tax account in the first instance. This is why we are sending the post office vouchers.

49,000 eligible households do not pay their council tax by direct debit. To date, details of 6,000 households have been given to the post office so that vouchers can be issued. We expect to have issued all of the post office vouchers before the end of June.

I am exempt from paying council tax

You don’t need to do anything. We will send a post office voucher to the persons named on your council tax bill. You can exchange the voucher for £150 cash at your chosen post office.

Vouchers will be issued from May onwards.

You have three months to cash your voucher.

If you don’t claim the cash from the post office within three months, we will credit £150 to your council tax account instead. You do not need to tell us.

Note that the Government does not allow the council to credit your council tax account in the first instance. This is why we are sending the post office vouchers.

Where is my local post office?

Use your postcode or street name to find your nearest post office at postoffice.co.uk.

What if I don't receive my payment and I pay by direct debit?

If you pay by direct debit but don’t receive a bank transfer, this is because we were not able to match your bank details with the information on your council tax account.

If you are registered for e-billing, we will e-mail telling you what to do next. If we do not have your email address we will send a letter telling you what to do next. You have 21 days to respond.

If we do not hear from you we will credit £150 to your council tax account instead.

If receive my voucher but I cannot get to the post office. What do I do?

If you wish to claim your payment but cannot get to a post office, for example, because of a disability, please email energyrebate@leicester.gov.uk.

What happens if I don’t cash in my voucher?

If you do not cash in your voucher at a post office, after three months we will credit £150 to your council tax account. You do not need to tell us.

What do I do if I am not eligible, but you have sent me the payment?

Tell us immediately by emailing energyrebate@leicester.gov.uk.

Please make sure that any communication you receive is from leicester.gov.uk or the post office before providing any payment details.

Check your council tax band online

If you don’t know which band your property is in, look on your latest council tax bill or Check your council tax band online - GOV.UK.

I do not qualify for the £150. Can I still get help?

We will pay you a Discretionary Energy Rebate of £150 if your property is too large to qualify and:

  • you received council tax support, or
  • a qualifying discount or exemption in the last year (2021/2022).

If you meet the above criteria, you do not need to do anything. Payments will start in late May.

  • If you pay by direct debit, you will be paid automatically into your bank account.
  • If you pay by another method, we will send a post office voucher to the first person named on your council tax bill. You can exchange the voucher for £150 cash at your chosen post office.

We will open applications for Discretionary Energy Rebates at the end of May or early in June, this page will be updated; if you:

  • Are an energy bill payer in a shared property with a non-resident landlord – you will need to apply and provide your energy bill as evidence, or;
  • Occupy a Band A-D property, but were not resident there on 1 April – you will need to apply and show that you have not already received (or are eligible for) a rebate for any previous property, in Leicester or elsewhere.
See our policy at the top of this page for details.

The discretionary fund is a limited grant, once this money has been awarded the scheme will end.

I would like my council tax band to be reviewed

The Government has decided that any review, proposal or appeal made to the Valuation Office Agency on or after 3 February 2022 will not result in a £150 payment, even if the council tax band is reduced to band D or lower. We advise you to not contact the Valuation Office Agency to enquire about a band review, proposal, or challenge specifically in order to become eligible for the £150.

You can view your council tax information, apply for direct debits and manage your payments online:

Beware of scams

We are asking our residents to be aware of scam callers and not to share their bank details in order to receive £150 payment. Please do not give your bank details to anyone claiming to be from the council. We will never contact you to ask for your bank details by phone, text or e-mail.