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Get a review of an anti-social behaviour or hate incident case

If you are the victim of anti-social behaviour or a hate incident and you believe you have not had a satisfactory response to your complaints, you may be able to ask for a formal review of your case. This is often called a ‘community trigger’. Reviews are carried out by the Safer Leicester Partnership.

If you are reporting an anti-social behaviour incident for the first time, please report it to the council’s crime and anti-social behaviour unit (CrASBU) by telephone: 0116 454 0250 or email: crasbu@leicester.gov.uk.

The community trigger process is designed to ensure that the police, local authorities and other relevant organisations work together to try to resolve any complaints of anti-social behaviour and hate incidents by talking about the problem, sharing information and using resources to try to reach an agreeable outcome.

Who can raise a community trigger?

Victims or representatives of victims (where the victim provides written consent). Victims can be individuals or businesses.

When can I do it?

You can ask to activate a community trigger if, within the last six months:

  • you have reported to the council, police or a registered housing provider (social landlord) three separate incidents of anti-social behaviour within your area, or
  • you have been a victim of a hate incident, and;
  • you believe that no effective action has been taken.

You must have reported each incident within one calendar month of it happening. 

How to report

The community trigger is not a first port of call. If you are reporting an incident of anti-social behaviour for the first time, please email crasbu@leicester.gov.uk or call 0116 454 0250.

To activate the community trigger, please complete a report form online

Alternatively, you can download a copy at the bottom of this page, or ask for a printed or electronic copy of the form: phone CrASBU on 0116 454 0250 or email crasbu@leicester.gov.uk, giving your name and address. We will post you a copy.

If you fill out a printed form please post it to: Crime & Anti-Social Behaviour Unit (CrASBU), Customer Service Centre, 91 Granby Street, Leicester, LE1 6FB

Applications can and will be rejected if they are identified as prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous. In such a case we will provide details of this decision and any appeal options.

What happens next?

CrASBU will acknowledge your request, review all related reports and evidence and confirm whether or not you meet the criteria for a formal review.  

If your application does not meet the threshold for a full review, we will explain why and what you can do next.

If the threshold is met, we will let you know what the review involves. The review will take up to 28 days from the date of that decision.

In the meantime, if you need to report any further anti-social behaviour or hate related incidents, email crasbu@leicester.gov.uk or call CrASBU on:

  • 0116 454 0250 or;
  • Leicestershire Police on 101 or 999 in an emergency.

Appeals

If you are not entirely satisfied with the response you receive you have the right to an appeal. To appeal, individuals should contact the chair of the Safer Leicester Partnership, Cllr Piara Singh Clair, Piara.SinghClair@leicester.gov.uk who will arrange a meeting of senior officers of the partnership to discuss your case further.

Complaints

The community trigger does not replace the existing complaints procedure. You still have the right to complain to the Ombudsman or Independent Office for Police Conduct if you are unhappy about the service you have received.

Local community trigger data

The law states that we must publish information on community triggers at least once a year:  Figures for April 2020-2021:

  • the number of applications received – 34
  • the number of times the threshold was not met – 28
  • the number of community trigger reviews carried out – 6
  • the number of community trigger reviews that resulted in recommendations being made – 6.

Figures for 2021-22 will be published in April 2022.