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Community trigger

The community trigger process was introduced under the Anti-Social Behaviour, Crime and Policing Act 2014. It gives victims and communities the ability to demand action on anti-social behaviour they reported, starting with a review of their case, in order to find a solution.

Who carries out the review?

Reviews are carried out by the local community safety partnership. In Leicester this is the Safer Leicester Partnership.

The community trigger process is not a first port of call and is only to be used if members of the community believe that there has been a failure to respond to their original complaint.

When should I raise a community trigger?

You can raise a community trigger if, within the last six months:

  • you have complained to the council, police or your registered housing provider about three incidents of anti-social behaviour, or
  • three people in your local community have complained separately to the council, police or their registered housing provider about the same incident of anti-social behaviour, or
  • you have been a victim of a hate incident or hate crime;
  • and you are dissatisfied with the response from agencies.

In order for a community trigger to be considered, you must have made your initial complaint of anti-social behaviour within one month of the incident occurring.

How do I start a community trigger?

You can raise a community trigger by submitting information on the online form.

What happens once I've raised a community trigger?

A community trigger request will be acknowledged within one working day.

Updates will be sought from agencies who have been dealing with your case and you will be informed within 14 days whether your request meets the criteria for a review.

If your community trigger request is accepted, the review process will usually take up to 28 days from the date of acceptance. In some circumstances the process may take longer and we will write to you to inform you of this. You will be informed of the outcome in writing by the chair of the Safer Leicester Partnership, who may make recommendations.

A community trigger request may be declined if it does not meet the above threshold or if it is considered to be prejudicial, discriminatory, malicious, unreasonable or frivolous.

Public information

All local authorities are required by law to publish certain information about the community trigger requests they receive. This includes the number of requests received, the number of requests accepted and declined, and the number of requests where recommendations are made each year.

You can view this information on our Safer Leicester Partnership page.

We will not publish any identifying information about you or your case.

More information

If you have any questions about the community trigger process you can email us at crasbu@leicester.gov.uk.

The community trigger process does not replace the complaints procedures of individual organisations or the opportunity to complain to the local government ombudsman or the Independent Office for Police Conduct.