Leicester reopening guidance and plan

As businesses begin to reopen and people return to their workplace and retail shopping, we have produced practical advice and guidance based on national government guidelines. We are ensuring the streets are clean and people feel confident to visit. We are also widening narrow pavements for pedestrians, wheelchair and mobility vehicle users where practical. We are continuing to provide signage and information to help people keep a safe distance apart.

Further information

Advice and guidance for businesses


If you require further advice on ways to safely reopen your premises, you can email us at: enterprisingleicester@leicester.gov.uk


Public advice for staying safe

  • Stay home if sick - avoid shopping if you are unwell or have COVID-19 symptoms: a fever, cough, shortness of breath and loss of taste/smell/
  • Use online services when available.
  • Wear a cloth face covering when on public transport.
  • Follow government guidelines on social distancing.
  • Use hand sanitizer after leaving stores.
  • Wash your hands with soap and water for at least 20 seconds when you get home.

  • Order food and other items online for home delivery or curbside pickup (if possible). Ask for deliveries to be left in a safe spot outside your house
  • Pay online or on the phone when placing your order.
  • Try to minimise your visits to shops to limit your potential exposure to others and the virus that causes Covid-19.
  • After receiving your delivery or bringing home your takeout food, wash your hands with soap and water for 20 seconds. If soap and water are not available, use a hand sanitiser with at least 60% alcohol.
  • After collecting mail from a post office or home mailbox, wash your hands with soap and water for at least 20 seconds or use a hand sanitiser with at least 60% alcohol.

  • Follow government guidelines on social distancing while shopping and in queues.
  • When you do have to visit in person, go during hours when fewer people will be there (for example, early morning or late night).
  • If you are at higher risk for severe illness, find out if the store has special hours for people at higher risk. If they do, try to shop during those hours.
  • Disinfect the shopping cart, use disinfecting wipes if available.
  • Do not touch your eyes, nose, or mouth.
  • If possible, use touchless payment (pay without touching money, a card, or a keypad). If you must handle money, a card, or use a keypad, use hand sanitizer right after paying.
  • Use hand sanitiser when washing your hands is not possible.
  • When you get home, wash your hands with soap and water for at least 20 seconds. 

  • Ask about options for telephone or virtual meetings to use banking services.
  • Use automated teller machines (ATM), or mobile banking apps for routine transactions that do not require face-to-face assistance as much as possible.
  • Look for any extra prevention practices being implemented by the bank, such as plexiglass barriers for tellers or bankers, staff wearing cloth face coverings, or physical distancing signs in the lobby.
  • Wear a cloth face covering when doing any in-person exchanges and unable to meet the government guidance on social distancing from other people – and make sure that bank employees and other people inside the bank are also wearing cloth face coverings.
  • Try not to use pens or other items from a public counter if possible.
  • Use hand sanitiser containing at least 60% alcohol after any deposit, withdrawal, exchange, or use of an ATM.
  • Wash your hands thoroughly when you arrive home or to your destination where a restroom is available.