Service updates in Leicester
The coronavirus situation is fast moving and having significant effects on all of us. We're working hard to protect staff, services and the people of Leicester. In particular, protecting the city’s most vulnerable residents is a high priority. To do this, unfortunately some of our services will need to be changed or suspended for a period of time, but we will keep you informed and up to date on those changes on this page.
Customer service centre
Our customer service centre on Granby Street is now closed. You can still make use of our online services, contact us by email or phone:
The government closed schools for most pupils on Friday 20 March.
We are now seeking further guidance from government and will work with our headteachers to address issues like free school meals and childcare for key workers.
From Monday 23 March, if possible, your child should be at home. But for certain groups, we'll be opening our schools. If you’re a key worker, or your child has an education, health and care plan or a social worker, we have a helpline available for you to find out more. Call 0116 454 6216 or 0116 454 6217. More information is also available on the DfE website.
Community support grant
We are experiencing a high demand for our service and this may cause delays in answering your call and processing your applications.
To submit a crisis application and for further information please visit our community support grant page.
Births, marriages and deaths
We are working to minimise the impact of the coronavirus on bereavement and registration services. For that reason, we have introduced temporary changes. Our cemeteries and crematorium remain open. Get more details on service changes to births, marriages and deaths.
Libraries and community centres
All libraries and community centres are now closed to the public until further notice. The under 5s book bus and the home library service have also been suspended.
Libraries will be expanding and promoting available e-resources including eBooks, eAudio, eMagazines and eComics. Our team will be developing online storytelling sessions for children. If you have queries relating to our library services during this period, check out our dedicated frequently asked questions page.
Leisure and sports centres
All our leisure and sports centres including our golf course are now closed. We will be freezing all directs debits, including Active Leicester memberships, lessons and courses, meaning that no further payments will be taken during this period of closure. You will not be required to take any action.
Museum and galleries
All our museums and galleries are now closed.
Waste and recycling
Both Freemen's Common and Gypsum Close recycling centres are now closed, including the trade waste facility.
Bookings for our bulky waste collection service have temporarily been suspended. We are aiming to complete all bookings booked for this week (23 to 27 March). Any bookings after this date will be cancelled and you will be contacted.
All other services are currently operating as normal.
If someone in your home has coronavirus symptoms, please put their personal waste (such as used tissues) in a separate rubbish bag, place that into another bag, tie securely and keep separate from other waste for 72 hours before placing it in your refuse bin.
The housing register is currently closed. This means you will be unable to apply for housing, bid for properties, contact us, or send us proofs or other documents until further notice.
If you are at risk of losing your home or are at risk of harm in your current home/circumstances then please call us on 0116 454 1008.
Due to the closure of our offices, there will be some delays in service such as the validation of new applications and responding to queries. We will not be offer face to face meetings, but will be looking into online alternatives. The arrangements for the Planning and Development Control Committee are currently under review. We would appreciate a constructive approach from applicants and agents to agreeing reasonable extensions of time for planning applications wherever possible and necessary.
We are currently prioritising taxi renewals and applications with statutory deadlines only. Get full details of temporary changes.
Our parks are currently all open, although Pets' Corner in Abbey Park and all ball courts will remain closed until further notice. Toilets in parks are now closed. Outdoor gyms and play areas should no longer be used.
It's vital that people understand how important it is to keep a safe distance apart to prevent coronavirus from spreading. We are monitoring the use of our parks closely and with constant review.
All environmental volunteering sessions are also cancelled.
Adult skills and learning
Classes at Leicester Adult Education Centre and Bishopdale are now all cancelled until further notice. Learners will be contacted directly about plans and further information. For further queries such as online learning, emails, examinations and assessments go to the coronavirus information for learners page.
Councillors and ward community meetings
All ward meetings have been cancelled with immediate effect until further notice.
Remember that your local councillors are still very much available to provide support and guidance and although they may not be able to meet with you in person, you can still get in touch with them by email or phone.
Council tax payments
If you're struggling to make payments due to the coronavirus, please ring us on 0116 454 1005. Lines are open Monday to Friday, 8am - 6pm.
For more information on changes to business rates and other related grants, see our business rates page.
The St George’s Day Festival due to take place on 18 April has been cancelled.
We are reviewing our wider programme of festivals and events.
Park & Ride
Park & Ride services from all three of Leicester's sites (Meynell's Gorse, Birstall and Enderby) will be suspended from Friday evening (27 March) until further notice. Last buses will leave the city centre at 7pm on Friday 27 March.
Newarke Street car park is closed until further notice.
All Shopmobility services in the city have closed.
Family support service at Border House
The family support service and Corner Club at Border House has been cancelled until further notice.
De Montfort Hall
De Montfort Hall is closed to the public. For more information on your bookings please go to the De Montfort Hall website.
The Records Office is now closed until further notice. Further information will be available on The Record Office website.
The services below are currently operating as normal, however due to high demand please only get in touch if absolute necessary as we are prioritising urgent requests;
- Trading standards
- Noise and pollution
- Building control
- Public safety
- Food safety team