Coronavirus in Leicester

Get the latest information and advice

Customer service and waste management phone lines

Sorry, we are very busy at the moment. Callers are being redirected to dial other phone numbers if appropriate, or to online services at My Account or online payments

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Service updates in Leicester

We're working hard to protect staff, services and the people of Leicester. In particular, protecting the city’s most vulnerable residents is a high priority. Unfortunately, some of our services will need to be changed or suspended for a period of time, but we will keep you informed and up to date on those changes.

Further information

 

Your council

Our customer service centre on Granby Street is now closed. You can still make use of our online services, contact us by email or phone:

All ward meetings have been cancelled with immediate effect until further notice.

Remember that your local councillors are still very much available to provide support and guidance and although they may not be able to meet with you in person, you can still get in touch with them by email or phone.

We are working to minimise the impact of the coronavirus on bereavement and registration services. For that reason, we have introduced temporary changes. Our cemeteries and crematorium remain open. Get more details on service changes to births, marriages and deaths.

The Records Office is now closed until further notice. Further information will be available on The Record Office website.

The housing register is now open. For the latest information please see our housing page.

If you are at risk of losing your home or are at risk of harm in your current home/circumstances then please call us on 0116 454 1008.

We are experiencing a high demand for our service and this may cause delays in answering your call and processing your applications.

To submit a crisis application and for further information please visit our community support grant page

If you're struggling to make payments due to the coronavirus, please ring us on 0116 454 1005. Lines are open Monday to Friday, 8am - 6pm. 

The family support service and Corner Club at Border House has been cancelled until further notice. 


Schools and learning

Schools are now closed to most pupils until next term, except for children of key workers and vulnerable children. Some schools will offer holiday clubs to their own key worker and vulnerable children during the local lockdown. When the local lockdown eases other children may be able to access these. Schools will confirm arrangements with parents or you can check families.leicester.gov.uk.

Headteachers are continuing to support free school meals and childcare for key workers. If you’re a key worker, or your child has an education, health and care plan or a social worker, we have a helpline available for you to get support. Call 0116 454 6216 or 0116 454 6217. More information is also available school websites and the Family Information Website.

We know that you want to help support your child’s learning and education as much as possible during the coronavirus school closures. To aid your child’s learning at home and to support the work that your child’s school will have set for them, we have compiled this list of useful resources for you.

Some parents have received an email stating the following: ‘As schools will be closing, if you’re entitled to free school meals, please send your bank details and we’ll make sure you’re supported’.

We can confirm that this is a scam email and is not official. We urge parents that if you receive any emails like this, please do not respond, and delete it immediately.

Classes at Leicester Adult Education Centre and Bishopdale are now all cancelled until further notice. Learners will be contacted directly about plans and further information. For further queries such as online learning, emails, examinations and assessments go to the coronavirus information for learners page.


Environment

You should only come to our sites if your waste cannot be stored safely at home. Please follow our regular updates on Facebook and Twitter.

Gypsum Close and Freemen's Common recycling centres are open daily from 8am to 8pm. However, we may need to close the gates or ask people to stop queuing earlier than the stated closing time. This is to allow the sites to be cleaned and sanitised, and also for us to manage any existing queue. This means that you won't be turned away from the sites if you have already been queuing for any time. 

Unfortunately, as a result of the local coronavirus restrictions in Leicester, including government guidance on the closure on non-essential retail, the LOROS reuse shop at the Gypsum Close Recycling Centre is currently closed for both donations and sales.

Please take note of the guidelines below:

  • The sites will be operating under a one in one out system to ensure social distancing, so it is expected that there will be long queues and significant delays. 
  • A single direction queue will be managed on Lewisher Road for Gypsum Close. Please approach via the Barkby Road end of Lewisher Road, as there is no right turn into Gypsum Close for the public.
  • A single direction queue will be managed on Islington Street and Counting House Road for Freemen’s Common. Please approach via Counting House Road only.
  • To keep surrounding roads clear around Freemen's Common, long queues will not be allowed to form – please be prepared to be turned away if the site is busy.
  • Please sort your waste before visiting so that you can offload quickly and easily. 
  • Stay in your vehicle while queuing to aid with social distancing. Please do not leave your vehicle until it is necessary to get out.
  • Stay safe – wear protective gloves, appropriate footwear and clothing and only bring what you can safely handle as staff will not be able to help you carry your waste as they normally would. 
  • You must keep a 2 metres distance from others at all times. 
  • Do not visit if you or anyone in your household are in self-isolation or have COVID-19 symptoms.
  • Asbestos and chemicals can only be disposed of at Freemen's Common. If disposing of asbestos please call ahead.
  • Vans, pickups and trailers longer than 1.4m are not permitted at Freemen's Common - please use Gypsum Close. 
  • There is no pedestrian access to either site until further notice.

The trade waste facility at Gypsum Close is open to businesses Monday to Friday, 8am to 5pm with safety measures in place. Only card payments will be accepted. Biffa staff will not be able to assist in unloading any waste.

Please be aware that waiting times for a bulky waste collection may be longer than usual.

Waste and recycling roadside collection services are currently operating as normal.

If someone in your home has coronavirus symptoms, please put their personal waste (such as used tissues) in a separate rubbish bag, place that into another bag, tie securely and keep separate from other waste for 72 hours before placing it in your refuse bin.


Transport

If you are unable to apply for a blue badge online, we are now offering telephone applications during the COVID-19 outbreak. Please call us on 0116 454 5600

We are currently prioritising taxi renewals and applications with statutory deadlines only. Get full details of temporary changes.

All parking services and enquiries including fines and permit applications have resumed. However, there may still be the occasional delay.

Information on penalty charge notices and how to make payment can be found on the Parking fines and enforcement page.

Information on parking permits and how to make an application can be found on the Get a parking permit page.

General information on parking can be found on our Parking in Leicester page

Newarke Street car park is now open with safety measures installed. Find out more on our press release issued on 27 May.

All enquiries are now delayed, apologies for any inconvenience caused.

If you need to renew a bus pass or report it stolen or lost, please go to the Bus and concessionary fares information page.

The secure public cycle parking service has now resumed. There will be no public access to toilets and showers at this time. 

The parking will be free of charge until further notice. For further information on opening times go to our c
ycle parking page.   

All Shopmobility services in the city have closed.

Park & Ride services from Meynell's Gorse and Enderby are now running. The Birstall site which is being used as a coronavirus test centre, will remain closed for now. To find out the latest information, please go to our Park & Ride webpage.

 

Leisure and culture

All our leisure and sports centres are closed. We will be freezing all directs debits, including Active Leicester memberships, lessons and courses, meaning that no further payments will be taken during this period of closure. You will not be required to take any action.

Humberstone Heights Golf Course is now open with some important changes in place. For further details go to the Humberstone Heights Golf page.

Our parks are currently all open, although Pets' Corner in Abbey Park and all city ball courts, play area will remain closed until further notice. Public toilets are open at all park sites. All Leicester environmental volunteering sessions remain on hold due until further notice.

Social distancing in parks

The risk of infection outside is significantly lower than inside, so the government has updating the rules so that, as well as exercise, people can also now spend time outdoors subject to:

  • You are able to meet outdoors with groups of up to six people from different households, provided social distancing is observed and you stay 2 meters away from anyone outside your household or support bubble.
  • Continued compliance with social distancing guidelines to remain two meters (6ft) away from people outside your household.
  • Good hand hygiene, particularly with respect to shared surfaces.
  • you can now exercise alone, with members of your household, or with up to, but no more than 5 other people from outside your household while keeping 2 meters apart at all times.
  • You may drive to outdoor open spaces irrespective of distance, so long as you respect social distancing guidance while they are there, because this does not involve contact with people outside your household.
  • Team contact sports are still not permitted and all ball courts remained closed.
  • Children’s play areas remain closed as usage of these facilities doesn’t enable the user to avoid contact with multiple contact surfaces.

Our tennis courts on parks are open. 

Please participate in permitted sports, leisure and recreational activities responsibly, following the current government guidelines and adhere to social distancing at all times.

Team contact sports are still not permitted and all ball courts remained closed, training is permitted in line with maintaining social distance 2 meters and is still limited to six people from different households.

Further guidance is available at GOV.UK

All our museums and galleries are now closed.

All our allotments are open to the public as usual. However, please ensure that the 2 metres social distancing is followed at all times whilst on site. Any plot holder that is self-isolating because a household member is ill with coronavirus should not visit the site. Further information can be found on the National Allotment Society website.

We are reviewing our wider programme of festivals and events.

De Montfort Hall is closed to the public. For more information on your bookings please go to the De Montfort Hall website.

 

Social care

If you have concerns about a child or an adult at risk, help continues to be available 24 hours a day, 7 days a week. How to report concerns if you are worried about a child.

How to report concerns if you are worried about an adult at risk. For more information about who an ‘adult at risk’ might be, see Leicester Safeguarding Adults Board.

Please note that you cannot currently report concerns at the Customer Service Centre on Granby Street because it is closed. 

Under the emergency coronavirus legislation, the council is permitted to make changes to social care services if this becomes necessary. These are called ‘easements’ to the Care Act. We are not using these powers currently and we hope that we will not have to in future. Find out more about easements.


Community

All libraries and community centres are now closed to the public until further notice, Book Bus services have also been suspended.

We have now expanded our e-resources including eBooks, eAudio, eMagazines and eComics. We now also provide online storytelling sessions for children. To access our virtual library, activities and resources, please visit our Libraries from home page.

If you have queries relating to our library services during this period check out our dedicated frequently asked questions page.


Business

For more information on changes to business rates and other related grants, see our business rates page

All of our First Aid and Food Safety training courses are cancelled at least until the end of July 2020, in order to safeguard delegates and trainers. Depending on government guidelines, we plan to restart courses from August.

The HSE and Department of Education have now extended all First Aid qualifications that expired  on or after 16 March to 30 September. 

We are looking to start delivering courses from mid-July for those key workers who had courses cancelled during April, May and June. These will be arranged on an individual basis and delegates will be prioritised on when their qualification expires, and the role of their work and setting. All additional dates will be added to the website.

To view the full statements please follow the links:

We have a large portfolio of lets including industrial units, shop premises, offices, managed work spaces and grazing land. We understand that some of our customers during the global outbreak of COVID-19 may not be able to afford to pay these charges when they receive their invoices from us.

When necessary and to support those businesses and individuals affected, whist we cannot waive an invoice we can offer some support over the coming weeks.

This includes:     

  • Spreading the cost of an invoice and agreeing an installment arrangement.
  • Reducing the amount you pay, if you currently pay by installments.
  • Agreeing a temporary moratorium – pausing the need to make payments.
  • Suspending any debt enforcement proceedings.

(Please note that if your invoice is currently being collected by a third party, they will continue to contact you and make appropriate arrangements considering your circumstances).

During the outbreak, we will assess your ability to pay over the telephone. You will not be required to complete an income and expenditure form and return this to us. Any revised arrangements to pay will not be extended automatically. Invoices will be due in full at the end of a 12-week period, and you must contact us again if you remain unable to pay your invoice in full. Once we have assessed your ability to pay, a letter will be sent to you if the amount you are required to pay changes. 

You can contact us at income.collection@leicester.gov.uk or by telephone on 0116 454 1010.

 

Planning

Due to the closure of our offices, there will be some delays in service such as the validation of new applications and responding to queries. We will not be offer face to face meetings, but will be looking into online alternatives. The arrangements for the Planning and Development Control Committee are currently under review. We would appreciate a constructive approach from applicants and agents to agreeing reasonable extensions of time for planning applications wherever possible and necessary.


Other services

The services below are currently operating as normal, however due to high demand please only get in touch if absolute necessary as we are prioritising urgent requests;

  • Trading standards
  • Noise and pollution
  • Building control
  • Public safety
  • Food safety team
  • Private sector housing
  • Area environmental health
Street sweeping

We are operating the removal of litter, detritus and graffiti throughout Leicester.

Please take note to follow updates within the waste and recycling centres and bulky waste collection service section in how to dispose of your unwanted household items.