Service updates in Leicester

We're working hard to protect staff, services and the people of Leicester. In particular, protecting the city’s most vulnerable residents is a high priority. Unfortunately, some of our services will need to be changed or suspended for a period of time, but we will keep you informed and up to date on those changes.

Further information

 

Your council

Our customer service centre on Granby Street is now closed. You can still make use of our online services, contact us by email or phone:

All ward meetings have been cancelled with immediate effect until further notice.

Remember that your local councillors are still very much available to provide support and guidance and although they may not be able to meet with you in person, you can still get in touch with them by email or phone.

We are working to minimise the impact of the coronavirus on bereavement and registration services. For that reason, we have introduced temporary changes. Our cemeteries and crematorium remain open. Get more details on service changes to births, marriages and deaths.

The Records Office is now closed until further notice. Further information will be available on The Record Office website.

The housing register is currently closed. This means you will be unable to apply for housing, bid for properties, contact us, or send us proofs or other documents until further notice. We are however continuing to assist those considered to be essential moves. For the latest information please see our housing page.

If you are at risk of losing your home or are at risk of harm in your current home/circumstances then please call us on 0116 454 1008.

We are experiencing a high demand for our service and this may cause delays in answering your call and processing your applications.

To submit a crisis application and for further information please visit our community support grant page

If you're struggling to make payments due to the coronavirus, please ring us on 0116 454 1005. Lines are open Monday to Friday, 8am - 6pm. 

The family support service and Corner Club at Border House has been cancelled until further notice. 


Schools and learning

The government has announced its intention to look at schools opening from 1 June 2020 for certain year groups (nursery, reception, year 1 and year 6). The council is working closely with schools to offer support, and risk assessments are being undertaken to make sure it’s as safe as possible for children to return. Schools will contact parents directly with updates. Visit the Department for Education website to find out more.

You can find a statement from the City Mayor and a letter from Asistant Mayor Elly Cutkelvin regarding the reopening of schools and nurseries on our schools update page

Headteachers are continuing to support free school meals and childcare for key workers. If you’re a key worker, or your child has an education, health and care plan or a social worker, we have a helpline available for you to get support. Call 0116 454 6216 or 0116 454 6217. More information is also available school websites and the Family Information Website.

We know that you want to help support your child’s learning and education as much as possible during the coronavirus school closures. To aid your child’s learning at home and to support the work that your child’s school will have set for them, we have compiled this list of useful resources for you.

Some parents have received an email stating the following: ‘As schools will be closing, if you’re entitled to free school meals, please send your bank details and we’ll make sure you’re supported’.

We can confirm that this is a scam email and is not official. We urge parents that if you receive any emails like this, please do not respond, and delete it immediately.

Classes at Leicester Adult Education Centre and Bishopdale are now all cancelled until further notice. Learners will be contacted directly about plans and further information. For further queries such as online learning, emails, examinations and assessments go to the coronavirus information for learners page.


Environment

We are experiencing an extremely high number of visitors at Gypsum Close recycling centre. You should only come to the site if your waste cannot be stored safely at home. To be kept informed when the site is less busy and available for non-urgent trips, please follow our regular updates on Twitter.

Gypsum Close centre is open with a reduced service, open Wednesday to Sunday, 9am - 5pm for now. Freeman's Common recycling centre will remain closed until further notice. 

Please take note of the guidelines below:

  • Only visit if your waste is piling up and isn’t safe. Please consider whether you really need to visit the site now or whether you can store your waste safely until full service is resumed. For large bulky items and garden waste, consider booking a bulky waste collection instead.
  • The sites will be operating under a one in one out system to ensure social distancing, so it is expected that there will be long queues and significant delays. 
  • A single direction queue will be managed on Lewisher Road. Please approach via the Barkby Road end of Lewisher Road, as there is no right turn into Gypsum Close for the public.
  • Avoid bringing excessive amounts of waste so we can get people in and out as quickly as possible to help reduce queue times. Please sort your waste before visiting so that you can offload quickly and easily. 
  • Stay in your vehicle while queuing to aid with social distancing. Please do not leave your vehicle until it is necessary to get out.
  • Stay safe – wear protective gloves, appropriate footwear and clothing and only bring what you can safely handle as staff will not be able to help you carry your waste as they normally would. 
  • You must keep a 2 metres distance from others at all times. Staff will not be able to help you unload.
  • Do not visit if you or anyone in your household are in self-isolation or have COVID-19 symptoms.
  • You cannot dispose of asbestos or chemicals at Gypsum Close.
  • There is no pedestrian access to the site until further notice
  • Gypsum Close Reuse Shop will remain closed
  • Due to disruption to the supply chain, we cannot currently recycle the following materials: (last updated 13 May)
    •  Textiles (please keep good donations until charity shops reopen, and put broken items in black bins).

The trade waste facility at Gypsum Close is open to businesses Monday to Friday, 9.30am to 5pm (closed on bank holidays) with safety measures in place. Only card payments will be accepted. Biffa staff will not be able to assist in unloading any waste.

A limited number of bulk waste collection bookings are now being taken online only, but please be aware that waiting times for a collection may be longer than usual.

Waste and recycling roadside collection services are currently operating as normal.

If someone in your home has coronavirus symptoms, please put their personal waste (such as used tissues) in a separate rubbish bag, place that into another bag, tie securely and keep separate from other waste for 72 hours before placing it in your refuse bin.


Transport

If you are unable to apply for a blue badge online, we are now offering telephone applications during the COVID-19 outbreak. Please call us on 0116 454 5600

We are currently prioritising taxi renewals and applications with statutory deadlines only. Get full details of temporary changes.

All parking services and enquiries including fines and permit applications are delayed.

Newarke Street car park is closed until further notice.

All enquiries are now delayed, apologies for any inconvenience caused.

If you need to renew a bus pass or report it stolen or lost, please go to the Bus and concessionary fares information page.

The Town Hall bike park is closed.

All Shopmobility services in the city have closed.

Park & Ride services from all three of Leicester's sites (Meynell's Gorse, Birstall and Enderby) are no longer running until further notice.

 

Leisure and culture

All our leisure and sports centres are closed. We will be freezing all directs debits, including Active Leicester memberships, lessons and courses, meaning that no further payments will be taken during this period of closure. You will not be required to take any action.

Humberstone Heights Golf Course is now open with some important changes in place. For further details go to the Humberstone Heights Golf page.

Our parks are currently all open, although Pets' Corner in Abbey Park and all ball courts will remain closed until further notice. Toilets in parks are closed and outdoor gyms and play areas should not be used. All environmental volunteering sessions are also cancelled.

Social distancing in parks

The risk of infection outside is significantly lower than inside, so the Government has updating the rules so that, as well as exercise, people can also now spend time outdoors subject to:

  • Not meeting up with any more than one person from outside your household.
  • Continued compliance with social distancing guidelines to remain two metres (6ft) away from people outside your household.
  • Good hand hygiene, particularly with respect to shared surfaces.
  • You can only exercise with up to one person from outside your household - this means you should not play team sports, except with members of your own household.
  • You may drive to outdoor open spaces irrespective of distance, so long as you respect social distancing guidance while they are there, because this does not involve contact with people outside your household.

Our tennis courts on parks are now open. Please play responsibly, following the current government guidelines and adhere to social distancing at all times.

All our museums and galleries are now closed.

All our allotments are open to the public as usual. However, please ensure that the 2 metres social distancing is followed at all times whilst on site. Any plot holder that is self-isolating because a household member is ill with coronavirus should not visit the site. Further information can be found on the National Allotment Society website.

We are reviewing our wider programme of festivals and events.

De Montfort Hall is closed to the public. For more information on your bookings please go to the De Montfort Hall website.

 

Social care

If you have concerns about a child or an adult at risk, help continues to be available 24 hours a day, 7 days a week. How to report concerns if you are worried about a child.

How to report concerns if you are worried about an adult at risk. For more information about who an ‘adult at risk’ might be, see Leicester Safeguarding Adults Board.

Please note that you cannot currently report concerns at the Customer Service Centre on Granby Street because it is closed. 

Under the emergency coronavirus legislation, the council is permitted to make changes to social care services if this becomes necessary. These are called ‘easements’ to the Care Act. We are not using these powers currently and we hope that we will not have to in future. Find out more about easements.


Community

All libraries and community centres are now closed to the public until further notice. The under 5s book bus and the home library service have also been suspended.

Libraries will be expanding and promoting available e-resources including eBooks, eAudio, eMagazines and eComics. Our team will be developing online storytelling sessions for children. If you have queries relating to our library services during this period and for latest information, check out our dedicated frequently asked questions page.


Business

For more information on changes to business rates and other related grants, see our business rates page

All of our First Aid and Food Safety training courses are cancelled at least until the end of July 2020, in order to safeguard delegates and trainers. Depending on goverment guidelines, we plan to restart courses from August.

Anyone with First Aid Training that expires on or after the 16 March 2020 is allowed to extend the validity of their certificates for 3 months if they can clearly describe their reasons for delaying their requalification, and the steps they have taken to look for training - if it is related to coronavirus situation. This will be reviewed again in 12 weeks by HSE. Find out more on the Remote first aid website.

 

Planning

Due to the closure of our offices, there will be some delays in service such as the validation of new applications and responding to queries. We will not be offer face to face meetings, but will be looking into online alternatives. The arrangements for the Planning and Development Control Committee are currently under review. We would appreciate a constructive approach from applicants and agents to agreeing reasonable extensions of time for planning applications wherever possible and necessary.


Other services

The services below are currently operating as normal, however due to high demand please only get in touch if absolute necessary as we are prioritising urgent requests;

  • Trading standards
  • Noise and pollution
  • Building control
  • Public safety
  • Food safety team
  • Private sector housing
  • Area environmental health
Street sweeping

We are operating the removal of litter, detritus and graffiti throughout Leicester.

Please take note to follow updates within the waste and recycling centres and bulky waste collection service section in how to dispose of your unwanted household items.