Service updates in Leicester

We're working hard to protect staff, services and the people of Leicester. In particular, protecting the city’s most vulnerable residents is a high priority. Unfortunately, some of our services will need to be changed or suspended for a period of time, but we will keep you informed and up to date on those changes.

Further information

Homelessness

We are offering an emergency service for homeless people across the Easter bank holiday weekend. Anyone who has been made homeless or is sleeping rough can call 0116 454 1008 from 10am to 4pm on all four days.

Customer service centre - closed

Our customer service centre on Granby Street is now closed. You can still make use of our online services, contact us by email or phone:

Safeguarding for adults and children – operating as usual 

If you have concerns about a child or an adult at risk, help continues to be available 24 hours a day, 7 days a week. How to report concerns if you are worried about a child.

How to report concerns if you are worried about an adult at risk. For more information about who an ‘adult at risk’ might be, see Leicester Safeguarding Adults Board.

Please note that you cannot currently report concerns at the Customer Service Centre on Granby Street because it is closed. 

School and setting closures

The government closed schools for most pupils from Monday 23 March. If possible your child should be at home. For certain groups schools and settings remain open. Visit the Department for Education website to find out more.

Further guidance has been issued from the government and we are working with our headteachers to continue to support free school meals and childcare for key workers.

If you’re a key worker, or your child has an education, health and care plan or a social worker, we have a helpline available for you to help you get support. Call 0116 454 6216 or 0116 454 6217. More information is also available school websites and the Family Information Website.

Free school meals scam emails

Some parents have received an email stating the following: ‘As schools will be closing, if you’re entitled to free school meals, please send your bank details and we’ll make sure you’re supported’.

We can confirm that this is a scam email and is not official. We urge parents that if you receive any emails like this, please do not respond, and delete it immediately.

School resources 

We know that you want to help support your child’s learning and education as much as possible during the coronavirus school closures. To aid your child’s learning at home and to support the work that your child’s school will have set for them, we have compiled this list of useful resources for you.

Community support grant - delays possible

We are experiencing a high demand for our service and this may cause delays in answering your call and processing your applications.

To submit a crisis application and for further information please visit our community support grant page

Births, marriages and deaths - reduced service

We are working to minimise the impact of the coronavirus on bereavement and registration services. For that reason, we have introduced temporary changes. Our cemeteries and crematorium remain open. Get more details on service changes to births, marriages and deaths.

Libraries and community centres - closed but eBooks available

All libraries and community centres are now closed to the public until further notice. The under 5s book bus and the home library service have also been suspended.

Libraries will be expanding and promoting available e-resources including eBooks, eAudio, eMagazines and eComics. Our team will be developing online storytelling sessions for children. If you have queries relating to our library services during this period, check out our dedicated frequently asked questions page.

While libraries are closed you can join online to receive a temporary library card number and PIN. This allows you to access our Digital Library including all of our eBooks, eAudiobooks, eMagazines and eComics. The card will be active for six months after the libraries reopen. Within that time you will need to bring proof of ID to one of the city libraries where your card will be made permanent.

Leisure and sports centres - closed

All our leisure and sports centres including our golf course are now closed. We will be freezing all directs debits, including Active Leicester memberships, lessons and courses, meaning that no further payments will be taken during this period of closure. You will not be required to take any action.

Museum and galleries - closed

All our museums and galleries are now closed.

Waste and recycling centres - closed

Both Freemen's Common and Gypsum Close recycling centres are now closed, including the trade waste facility. 

Bulky waste collection service - suspended

Bookings for our bulky waste collection service have temporarily been suspended.

Waste and recycling roadside collections - operating as usual

Waste and recycling roadside collection services are currently operating as normal. Collections for both waste and recycling will also take place as normal on Friday 10 April (Good Friday).

If someone in your home has coronavirus symptoms, please put their personal waste (such as used tissues) in a separate rubbish bag, place that into another bag, tie securely and keep separate from other waste for 72 hours before placing it in your refuse bin.

Housing register - closed

The housing register is currently closed. This means you will be unable to apply for housing, bid for properties, contact us, or send us proofs or other documents until further notice.

If you are at risk of losing your home or are at risk of harm in your current home/circumstances then please call us on 0116 454 1008.

Planning - delays possible

Due to the closure of our offices, there will be some delays in service such as the validation of new applications and responding to queries. We will not be offer face to face meetings, but will be looking into online alternatives. The arrangements for the Planning and Development Control Committee are currently under review. We would appreciate a constructive approach from applicants and agents to agreeing reasonable extensions of time for planning applications wherever possible and necessary.

Licensing - reduced service

We are currently prioritising taxi renewals and applications with statutory deadlines only. Get full details of temporary changes.

Parks - open

Our parks are currently all open, although Pets' Corner in Abbey Park and all ball courts will remain closed until further notice. Toilets in parks are now closed. Outdoor gyms and play areas should no longer be used. All environmental volunteering sessions are also cancelled.

Social distancing in parks

To save lives, and to protect yourself and others from the coronavirus, the best thing you can do is to stay at home. It's vital that you understand how important it is to keep a safe distance apart to prevent coronavirus from spreading. We are monitoring the use of our parks closely and with constant review.

Please take note of the following:

  • Do not use parks if you are experiencing coronavirus symptoms
  • Observe the Governments minimum 2m social distancing at all times
  • You should exercise alone or only with people you live with
  • Use open spaces closest to your home to avoid unnecessary travel.

Allotments - open

All our allotments are open to the public as usual. However, please ensure that the 2 metres social distancing is followed at all times whilst on site. Any plot holder that is self-isolating because a household member is ill with coronavirus should not visit the site. Further information can be found on the National Allotment Society website.

Adult skills and learning classes - cancelled

Classes at Leicester Adult Education Centre and Bishopdale are now all cancelled until further notice. Learners will be contacted directly about plans and further information. For further queries such as online learning, emails, examinations and assessments go to the coronavirus information for learners page.

Councillors and ward community meetings - cancelled

All ward meetings have been cancelled with immediate effect until further notice.

Remember that your local councillors are still very much available to provide support and guidance and although they may not be able to meet with you in person, you can still get in touch with them by email or phone.

Council tax payments

If you're struggling to make payments due to the coronavirus, please ring us on 0116 454 1005. Lines are open Monday to Friday, 8am - 6pm. 

Business rates

For more information on changes to business rates and other related grants, see our business rates page

Events - cancelled

The St George’s Day Festival due to take place on 18 April has been cancelled.

We are reviewing our wider programme of festivals and events.

Park & Ride - suspended

Park & Ride services from all three of Leicester's sites (Meynell's Gorse, Birstall and Enderby) are no longer running until further notice.

Car parks - closed

Newarke Street car park is closed until further notice.

Bike park - closed

The Town Hall bike park is closed.

Shopmobility - closed

All Shopmobility services in the city have closed.

Bus passes and concessionary fares - delays possible

All enquiries are now delayed, apologies for any inconvenience caused.

If you need to renew a bus pass or report it stolen or lost, please go to the Bus and concessionary fares information page.

Family support service at Border House - cancelled

The family support service and Corner Club at Border House has been cancelled until further notice. 

De Montfort Hall - closed

De Montfort Hall is closed to the public. For more information on your bookings please go to the De Montfort Hall website.

Records Office - closed

The Records Office is now closed until further notice. Further information will be available on The Record Office website.

Other services - operating as usual

The services below are currently operating as normal, however due to high demand please only get in touch if absolute necessary as we are prioritising urgent requests;

  • Trading standards
  • Noise and pollution
  • Building control
  • Public safety
  • Food safety team