- Service
- Membership
- Restrictions
- Contact details and bookings
- Opening hours
- Equipment offered
- Using the equipment
- Safety
- Accidents
- Service aims
Leicester Shopmobility is managed by Leicester City Council. It operates from two locations in the heart of the city:
- Highcross Shopping Centre, Level 2, Highcross Rooftop Car Park, Freeschool Lane, Leicester, LE1 4FY
This site is useful for customers arriving by car.
- Haymarket Shopping Centre, Haymarket Bus Station, 15 Charles Street, Leicester, LE1 3FF
This site is useful for customers arriving by bus
Shopmobility is heavily reliant on donations, sponsorships and ‘goods in kind’ from customers and local companies; all donations are greatly appreciated.
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Membership is required when borrowing a scooter or powerchair, but not always necessary when borrowing a manual wheelchair. However, membership is free.
To join the scheme you will need to produce:
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A minimum of two proofs of identity which contain your name and current permanent address, e.g. driving licence, utilities bill, council tax bill, official letter or prescription
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Two passport size photographs.
You can use the scheme immediately after joining.
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Shopmobility equipment can only be used within the area of the city centre bordered by the inner ring road.
At special request, permission can be obtained to attend hospital appointments at the Leicester Royal Infirmary.
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It is advisable to pre-book equipment to ensure availability and a swifter service. You can book either by telephone, email or in person. Equipment will not be available for loan after 2.30pm unless special permission is granted.
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Highcross office
Monday – Saturday 9.30am – 4pm
Haymarket office
Monday – Friday 9.30am – 4pm
Saturday 9.30am – 3.30pm
All equipment must be returned at least 10 minutes prior to closing.
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Both offices have a comprehensive range of equipment to suit most needs. These include 3 or 4-wheeled scooters, powerchairs, manual and power assisted wheelchairs. Our volunteers have a great deal of experience and can assist you in the appropriate choice of equipment best suited to your needs.
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All new customers are given detailed instructions on how to operate the equipment. Staff will test you to ensure you are conpetent and in full control of the equipment, to ensure your safety and the safety of members of the public.
Staff will advise and assist you to pass the test. Most of our volunteers have mobility problems themselves and are very understanding and patient.
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Safety
Leicester city centre is busy and your safety and the safety of pedestrians must be taken into account at all times. You should be aware that pedestrians may occasionally walk out in front of you without looking or may stop suddenly (especially children). It is essential that speed is kept to a minimum and equipment should never be driven faster than walking pace, especially at busy times.
Shopmobility is covered by third party public liability insurance; however, the user is responsible for driving safely.
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Accidents do happen. However, if you are involved in an accident of any description irrespective of any damage or injury, it must be reported to Shopmobility on return of the loaned equipment. Failure to do so could affect your membership.
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Shopmobility strives to offer a helpful, friendly and reassuring service to all customers. With our help, we aim to make your visit to Leicester city centre both successful and pleasurable.
Remember we are here to help.
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