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Reliefs and exemptions

If you pay business rates there are several ways in which you could reduce your bill. You do not need to employ rating agents or any other external organisation to claim the support that is available. The agents will probably take a percentage of any relief they claim on your behalf. Please be extra careful with what you sign and how you respond to anyone that may contact you offering support. We will contact you directly with regard to any reduction in your rates bill.

Some businesses will now benefit from rate relief of 100% and will pay nothing in 2020-2021.

Eligible businesses are:

  1. Most retail businesses;
  2. Most leisure and hospitality businesses.

We have identified all businesses entitled to the relief. New bills (with a zero amount) will be issued by 30 March 2020. You do not need to do anything. Please do not cancel your direct debit, as no payments will be collected. We will also use your bank details to make payment to small businesses entitled to the grant described in the paragraph below. 

Most nurseries are also entitled to 100% rate relief and will pay nothing in 2020-2021. This relief will be available to those properties occupied by providers on Ofsted’s Early Years Register and which are mainly used to provide the Early Years Foundation Stage. We are still waiting for changes to our software before we can send new bills, but we will not collect money in the meantime. You do not need to do anything. Please do not cancel your direct debit. 

At the budget on 3 March 2021, the Chancellor announced that the government would continue to provide additional business rates support for eligible retail, hospitality, leisure, and nursery businesses in England occupying a qualifying property.

As temporary measure for 2021-2022:

  • The Expanded Retail Discount (2020-2022) will be extended for three months for eligible properties, at 100% relief, uncapped, for the period 1 April 2021 to 30 June 2021.
  • From 1 July 2021 to 31 March 2022, the Expanded Retail Discount would apply at 66% relief for eligible properties in the scheme, with a cash cap of £2m for businesses that were required to close as at 5 January 2021, and up to £105,000 for businesses permitted to open at that date.
  • The Nursery Discount 2021 would also be extended for three months, at 100%, uncapped, for the period 1 April 2021 to 30 June 2021.
  • From 1 July 2021 to 31 March 2022 the Nursery Discount would apply at 66% relief for eligible properties, with a cash cap of £105,000.
  • For the Expanded Retail Discount 2021-2022 and Nursery Discount 2021-2022, businesses may choose to opt out of support by providing billing authorities notification of their request to refuse support, per eligible property. These changes will have effect for 2021-2022.

Those businesses affected will receive their bill and a explanatory letter explaining the change.  Initially this will show the 100% reduction for the full year but a revised bill will be sent in June 2021 showing the change from 1 July 2021, as it affects you, with revised instalments for any charge due to 31 March 2022.  You do not need to contact us at this stage. 

Any businesses that are experiencing difficulty paying their business rates should email us at

You can get this relief if you only occupy one business property in England and that property has a rateable value (RV) of less than £15,000. The relief does not apply to empty properties. 

From 1 April 2017, you will get 100 per cent relief for a property with an RV of £12,000 or less, meaning you will not pay any business rates for it. The application form 'Small business rates relief' can be found at the bottom of this page. 

For properties with an RV of between £12,001 and £14,999, the rate of relief is awarded on a sliding scale decreasing from 100 per cent to 0 per cent. Here are some indicative examples: 

Rateable Value Percentage Reduction
Up to £12,000 100 per cent
£12,750 75 per cent
£13,500 50 per cent
£14,250 25 per cent
£15,000 and over 0 per cent

Under the current legislation, if you take on a second property you can still keep the relief on your original property for a year. 

If you occupy more than one property, you can get small business rate relief as long as the RV of each of your other properties is less than £2,900 and the total RV of all the properties (including the main one) is less than £20,000. The relief is applied to the main property.

If your property has an RV below £51,000, your business rates will be calculated using the small business multiplier instead of the standard one. This is the case even if you have multiple properties. The higher multiplier will apply if you are liable to pay rates on an empty property or if you are in receipt of mandatory relief. 

The multiplier shows the percentage (pence in the pound) of the RV that you pay in business rates. Please visit the link 'Details of the current multipliers and how your rates are calculated' above for details.

The government has made funds available to local authorities to implement the supporting small businesses relief scheme, following the valuation office agency’s 2017 revaluation of non-domestic properties. 

This relief is intended to help those ratepayers who have lost some or all of their small business rate relief (SBRR) as a result of the increase in their business property’s rateable value (RV) and have consequently had large increases in their business rates bills from 1 April 2017.

To support these ratepayers, the supporting small businesses relief scheme will ensure that the increase per year in the bills of these ratepayers is limited to the greater of either a percentage increase of 5 per cent, 7.5 per cent, 10 per cent, 15 per cent and 15 per cent per year from 2017-2018 to 2021-2022 (all plus inflation), or an increase of £600 per year.

More details can be found in the document 'Supporting Small Businesses Relief Scheme notes' at the bottom of this page.

Enterprise zones were created by the government in the 2011 budget. There are now a number of zones around the country. They exist to stimulate business growth in designated areas by providing financial incentives, and by simplifying planning arrangements. Their aim is to create jobs and drive local and national economic growth.

There are two enterprise zone sites in Leicester, which were created in April 2017:

  1. Pioneer Park, which is a knowledge based business park, north of the city in the vicinity of the National Space Centre;
  2. Waterside, which stretches eastward from the River Soar at Frog Island and Blackfriars, towards the southern boundary of Abbey Park.

From 1 April 2017, we are able to offer rates reductions to businesses which start to occupy premises within these zones or which are already based on the park and expand their operations - up to 100 per cent of the rates payable can be awarded. 

To be awarded relief, a business must satisfy the requirements of the relevant policy and complete the application form, all of which can be found below. The policies are designed to encourage property use which complements the objectives of the zone.

The aim of this scheme is to help create the right environment for businesses to achieve their growth plans, create jobs, and contribute to the economic development of Leicester.
The scheme is split into three themes: 

  1. Supporting high-growth businesses;
  2. Bringing properties with significant economic value back into use; and
  3. Attracting inward investors 

Businesses can apply for relief through a competitive application process. Awards are discretionary, and meeting the criteria does not automatically trigger relief. The 'Local Discount discretionary rate relief grant scheme' policy and application form can be found at the bottom of this page.

The owner or the leaseholder is liable to pay rates on an empty property. Properties are exempt from business rates for the first three months after they become vacant, or six months in the case of certain industrial properties such as factories or workshops. The exemption starts from the date the property first becomes empty. If you buy or lease a property that is already unoccupied, the exemption does not start again when you acquire it. The empty property must be occupied for at least six weeks before a further three- or six-month exemption can begin. 

After the initial exemption, rates are payable in full unless any of the following conditions apply: 

  • The rateable value of the property is under £2,900
  • The property is a Grade I or Grade II listed building
  • The Valuation Office Agency removes the property from the rating list
  • Occupation of the property is prohibited by law
  • Action is taken by the Crown or any local or public authority to prohibit occupation of the property or to acquire it
  • The person entitled to possession of the property is acting in their capacity as a personal representative of a deceased person; or as a liquidator, an administrator or as a trustee under a deed of arrangement or is subject of bankruptcy proceedings (up to the date the property is sold or the lease is disclaimed by the Official Receiver or the insolvency practitioner). 

Properties owned by charities and community amateur sports clubs are not liable to empty property rates if the property’s next use is likely to be wholly or mainly for charitable purposes or for the purposes of a sports club. 

Generally the full rate applies but where a property is partly occupied for a short time, we have discretion in certain cases (for example, a phased move from one property to another) to award relief in respect of the unoccupied part by apportioning (effectively splitting) the rateable value between the occupied and unoccupied parts of the property. To qualify for this reduction, both the occupied and unoccupied parts must be in the possession of the same person or company. You can view the policy at the bottom of this page.

To apply for this relief, please complete and return 'Section 44a relief - application form (partly occupied properties)' (link at the bottom of this page). On receipt of your completed application, one of our officers will visit and inspect your property. If you qualify for the relief, we will request a certificate from the Valuation Office Agency to confirm the temporary split.

After the initial 3-month exemption period (or 6 for a qualifying industrial property), the apportionment will cease and the full occupied rate will apply to the whole property.

Charities and registered community amateur sports clubs can apply for charitable relief, which can reduce the bill by 80 per cent.

The property must be occupied by the charity or the club and wholly or mainly used for the charitable purposes of the charity (or of that and other charities), or for the purposes of the club (or of that and other clubs). 

To apply for these reliefs you generally need to be registered either as a charity on the Charity Commission website or as a CASC on the HMRC website. Links to both sites can be found at the top of the page. You can apply by completing and returning the application form 'Rate relief for charities – application form’ at the bottom of this page. For charity shops you must also complete the ‘Rate relief for charity shops –application form’ at the bottom of this page.

Discretionary relief can be granted for up to 100 per cent of the rates charged to certain non-profit making bodies. To be eligible, the organisation must be a non-profit making body and the property used for charitable, philanthropic or religious purposes, or concerned with education, social welfare, science, literature or the fine arts, or used wholly or mainly for recreation by a not-for-profit club or society (meaning, objectives which are broadly charitable). 

Charities and community amateur sports clubs can also apply for this relief as a top up to the 80 per cent reduction (see above). 

To apply, you need to download, complete and return the ‘Rate relief for charities – application form’ at the bottom of this page.

Any business suffering hardship can apply for help with their rate charge. Any reduction in your rates bill is discretionary and must be in the council tax payers’ interest. We review applications on an individual basis and consider such things as: 

  • The effect of unemployment and its impact on the community;
  • Loss of service provided to the tax payer;
  • Level of hardship and the steps the business has taken to improve its situation;
  • Details of the business accounts over several years. 

The 'Limited company relief application form' and the 'Sole trader/partnership relief application form' can be found at the bottom of this page.