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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

Concerned about a child or an adult?

If you suspect or believe a child or an adult is being abused or harmed, you should report your concerns to us.

Concerned about a child?

If you are concerned about the safety and welfare of a child in Leicester, please contact us using the details below: 

  • Telephone: 0116 454 1004 (24 hour service) or contact the police on 101 or 999 in an emergency.
  • Visit: Customer Service Centre, 91 Granby Street, LE1 6FB to call us from a free telephone. Find out how to book an appointment.

Concerned about an adult?

If you are worried about a vulnerable adult, please contact us using the details below: 

Further information

If you are worried about an adult/child who lives in Leicestershire or Rutland, use the links below to find out how to report your concerns: