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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

Domestic and sexual abuse

Concerned about a child or an adult?

If you suspect or believe a child or an adult is being abused or harmed, you should report your concerns to us.

Concerned about a child?

If you are concerned about the safety and welfare of a child in Leicester, please contact us using the details below:

Telephone: 0116 454 1004 (24 hour service) or contact the police on 101 or 999 in an emergency.
Visit: Customer Service Centre, 91 Granby Street, LE1 6FB to call us from a free telephone. Find out how to book an appointment.

Concerned about an adult?

If you are worried about a vulnerable adult, please contact us using the details below:

Telephone: 0116 454 1004 (operational 24 hours a day, 7 days a week)
Visit: Customer Service Centre, 91 Granby Street, LE1 6FB. Find out how to book an appointment.

Further information

If you are worried about an adult/child who lives in Leicestershire or Rutland, use the links below to find out how to report your concerns: