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Phone and email us

To help us prioritise those customers that need additional support on the phones, we have improved our online offering so you can access more services online 24/7. We recommend you use our online services if you are able to do so.

Our emergency out of hours numbers will operate as usual.

Access our online services

You can access our online services: 


To report urgent environmental problems such as damage that has or is highly likely to cause immediate harm to a person or property, a traffic collision, dangerous dogs, hazardous spillages or offensive graffiti:

  • Emergency helpline (out of hours only 6pm - 8am): 0116 254 4344

To report other environmental issues, please report it using Love Clean Streets.  

Waste Management

You can report a problem with your bins, missed collection or request a replacement bin on My Account

For all other waste management queries you can email us at

Adult Social Care and Safeguarding

Call the following number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health:

  • Emergency Team (out of hours only 5pm - 8.30am): 0116 454 1004.

Children's Social Care and Safeguarding

Call the following number for general enquiries:

If you have concerns for the health and wellbeing of a child, contact the Duty and Advice Service on 0116 454 1004 (open 24 hours). 

Council Tax and Business Rates

Enquiries relating to council tax including discounts, exemptions, reductions for disabled people, council tax support and making payments. As well as queries related to NNDR business rates:

  • 0116 454 1005 (Mon, Tues, Thurs and Fri 8.30am - 5pm, Weds 9.30am - 5pm)

You can also email us:

Business rates: 

Housing Benefits

For enquiries relating to housing benefits:

You can also email us:

To report benefit fraud please ring:

Tenants Advice and Repairs Service line

To request or make enquiries about council housing or tenancies:

Housing payment and rent enquiries 9.30am - 3.30pm
Housing management: 10:30am - 5pm

Homeless and emergency housing advice

However, please note if you have a homeless emergency between 8am and 10am that cannot wait, you call 0116 454 1008 to be triaged.

Education and School Services

For any enquiries regarding education services or for information on schools:

Business Service Centre

For enquiries relating to income collection and accounts payable:

For income collection queries you can also email us:

For accounts payable queries you can also email us:

General Enquiries

Use the number below if you have a general enquiry about any council service or if you are unsure who you need to contact:

You can also email us:


Use the following number if you know the name of the person who you need to contact, but do not have their number:


Available 24 hours a day - 7 days a week: