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Phone and email us

If you have an enquiry about one of the services listed below, or need help accessing or understanding any information provided by the council, please use the relevant telephone number and email address.

Further information

Our emergency out of hours numbers will operate as usual.


To report urgent environmental problems such as damage that has or is highly likely to cause immediate harm to a person or property, a traffic collision, dangerous dogs, hazardous spillages or offensive graffiti:

0116 454 1001 (8am - 6pm)

Emergency Helpline (out of hours only 6pm - 8am): 0116 254 4344 

To report anything else, please visit My Account.  

Waste Management

For enquiries about recycling, requests for new and replacement wheelie bins, and bulk collections:

0116 454 1002 (Mon - Friday 8am - 6pm)

You can also send your enquiries to us by emailing  

Social Care and Safeguarding

Call the following number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health:

0116 454 1004 (Mon - Fri 8am - 6pm)

Emergency Team (out of hours only 5pm - 8.30am): 0116 255 1606.  

Council Tax and Business Rates

Enquiries relating to council tax including discounts, exemptions, reductions for disabled people, council tax support and making payments. As well as queries related to NNDR business rates:

0116 454 1005 (Mon - Fri 8am - 6pm)

You can also email us:

Business rates: 

Housing Benefits

For enquiries relating to housing benefits:

0116 454 1006 (Mon - Fri 8am - 6pm)

You can also email us:

To report benefit fraud please ring: 0116 454 2620 

Tenants Advice and Repairs Service line

To request or make enquiries about council housing or tenancies:

0116 454 1007 (Mon - Fri 8am - 6pm)

You can also email us:

Emergency repairs (Mon - Fri 6pm - 8am and 24hrs on Sat and Sun): 0116 245 9439

Homeless and emergency housing advice

If you are homeless, rough sleeping or require emergency housing advice call:

0116 454 1008 (Mon - Fri 8am - 6pm) 

Education and School Services

For any enquiries regarding education services or for information on schools:

0116 454 1009 (Mon - Thurs 8.30am - 5pm, Fri 8.30am - 4.30pm) 

Business Service Centre

For enquiries relating to income collections and accounts payable:

0116 454 1010 (Mon - Thurs 8.30am 5pm, Fri 8.30am - 4.30pm)

You can also enquire by emailing 

General Enquiries

Use the number below if you have a general enquiry about any council service or if you are unsure who you need to contact:

0116 454 1000 (Mon - Fri 8am - 6pm)

You can also email us: 


Use the following number if you know the name of the person who you need to contact, but do not have their number:

0116 454 1011 (Mon - Fri 8am - 6pm) 


0116 454 0721

Available 24 hours a day - 7 days a week