Phone and email us
The opening times for the Customer Support telephone lines have changed. Please see the revised hours for each service below.
Quick links
To help us prioritise those customers that need additional support on the phones, we have improved our online offering so you can access more services online 24/7. We recommend you use our online services if you are able to do so.
Access our online services
You can access our online services:
Environment
To report urgent environmental problems such as damage that has or is highly likely to cause immediate harm to a person or property, a traffic collision, dangerous dogs, hazardous spillages or offensive graffiti:
Monday to Thursday 8.30am - 5pm
Fridays 8.30am - 4.30pm
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Emergency helpline (out of hours only): 0116 254 4344
Weekday overnight hours: Monday to Friday 5pm - 8.30am
Weekends: 4.30pm Friday - 8.30am Monday
Please report all other environmental issues on Love Clean Streets.
Waste Management
You can report a problem with your bins, missed collection or request a replacement bin on My Account.
Monday to Thursday 8.30am - 4.30pm
Fridays 8.30am - 4pm
For all other waste management queries you can email us at [email protected].
Adult Social Care and Safeguarding
Call the following number for enquiries about blue badges, carers, community and day centres and any other issues regarding social care and health:
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Monday to Thursday 8.30am - 5pm
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Fridays 8.30am - 4.30pm
- Emergency Team (out of hours only 5pm - 8.30am): 0116 454 1004.
Children's Social Care and Safeguarding
Call the following number for general enquiries:
- 0116 454 1004 (Mon – Fri 8am - 6pm)
If you have concerns for the health and wellbeing of a child, contact the Duty and Advice Service on 0116 454 1004 (open 24 hours).
Council Tax and Business Rates
Enquiries relating to council tax including discounts, exemptions, reductions for disabled people, council tax support and making payments. As well as queries related to NNDR business rates:
Monday, Tuesday, Thursday 8.30am - 4.30pm
Wednesdays 9.30am - 4.30pm
Fridays 8.30am - 4pm
For further information, go to the council tax or business rates page.
Business rates: [email protected]
Housing Benefits
For enquiries relating to housing benefits:
Monday to Thursday 8.30am - 4.30pm
Fridays 8.30am - 4pm
You can also email us: [email protected]
To report benefit fraud please call: 0116 454 2620
Tenants advice and repairs service line
To request or make enquiries about council housing or tenancies:
Housing payment enquiries, rent enquiries and housing management:
- 0116 454 1007
Monday to Thursday 8.30am - 4.30pm
Fridays 8.30am - 4pm
Emergency repairs
Monday to Thursday 8am - 4pm
Friday 8am - 3.30pm
Homeless and emergency housing advice
Monday to Thursday 10am - 4.30pm
Fridays 10am - 4pm
- Out of hours: 0116 221 2770 (weekends and 5pm to 8am Monday to Friday)
However, please note if you have a homeless emergency between 8.30am and 10am Monday to Friday that cannot wait, you can call 0116 454 1008 to be triaged.
Education and School Services
For any enquiries regarding education services or for information on schools:
Business Service Centre
For enquiries relating to income collection and accounts payable:
Monday to Thursday 8.30am - 5pm
Fridays 8.30am - 4.30pm
For income collection queries you can also email us: [email protected]
For accounts payable queries you can also email us: [email protected]
General Enquiries
Use the number below if you have a general enquiry about any council service or if you are unsure who you need to contact:
Monday to Thursday 8.30am - 4.30pm
Fridays 8.30am - 4pm
You can also email us: [email protected]
Switchboard
Use the following number if you know the name of the person who you need to contact, but do not have their number:
Monday to Thursday 8.30am - 4.30pm
Fridays 8.30am - 4pm
Fax
Available 24 hours a day - 7 days a week: