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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

Community equipment loan service

Find out how to return or request a repair to equipment that has been loaned to help support your daily living by Medequip.

How do I access equipment?

Medequip Assistive Technology is the provider of the Integrated Community Equipment Loan Service (ICELS) for Leicester, Leicestershire and Rutland.

The service is provided to residents on behalf of Leicester City Council and Leicestershire and Rutland Councils and the NHS.

To access equipment, you will have to have been assessed by a health or social care professional. You can ask your GP for a referral or request an assessment.

How do I return equipment?

It is important that equipment you no longer need is returned to us for it to be available for others in need.

The equipment will be cleaned and refurbished to make it available to reissue and this will support the availability of stock for other people in need.

To arrange a free collection, to recycle and help others in need:

Alternatively, you can drop-off equipment at the following address:

  • Unit B Wharf Way, Glen Parva, Leicester, LE2 9TF

Opening hours: 8am to 8pm, Monday to Friday

My equipment needs a repair

If you think your equipment needs a repair, please call Medequip using the number at the bottom of this page. Some essential items are covered if they breakdown outside normal office hours; a label on the equipment provides the emergency callout helpline number for this service. Look out for the red label for the callout number.

Let us know if you move house or your contact details change

If you move house, or if any of your contact details change, please let Medequip know by using the contact details below so that they can update their records.


Loaned equipment must not be:

  • Passed on or sold
  • Taken out of the area if you move away
  • Used by any person other than yourself
  • Misused or damaged by incorrect use

Other support available

Self-care empowers you to live independently for longer, giving you the confidence to remain in your own home and complete everyday tasks safely.

  • AskSARA website – get further advice by completing an online self-assessment which will give you free impartial advice about all types of equipment, to make daily living easier.
  • Manage at Home website – buy your own mobility and disability equipment from this online retail store.
  • Medequip Connect website – buy home and personal alarms, digital pendants and key safe installations

Contact Medequip Assistive Technology