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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

Apply for a senior citizens bus pass

Senior Bus Pass (ENCTS)

If you live in Leicester and are of the qualifying age, you are entitled to a concessionary bus pass.

How do I change my disabled bus pass to a senior citizen pass?

You will need to complete a senior citizens application form. You can request this by emailing us at Please note, you will not be able to get this changed online.

How do I apply?

If you need help to access a computer please visit your local library.

Need a paper application form?

If you need a paper application form, please email us using the email below, providing your full name and postal address. We will post the application out to you.

What if I need help to apply?

If you need help to apply for your pass online, ask a member of staff at your local library. Find your nearest library and opening times.

What if I have already applied?

If you have already applied for a bus pass, please allow 28 days for your application to be processed.

If you have not heard anything from us after 28 days then please email us at with your full name, address, and your contact number so that we can get back to you.

When and where you can travel

The pass can be used for free travel on buses between 9.30am and 11pm during the week, and all day at weekends and on bank holidays.

It is also valid for half fare bus travel before 9.30am on weekdays, and free bus travel between 11pm and midnight if the journey starts in Leicester.

The pass also entitles you to half fare train travel on journeys from Leicester to Derby, Nottingham, Peterborough, Kettering or Nuneaton and back. The pass is not valid on bus services outside England, coaches, trams, ferries, the London underground or train travel (aside from the train services mentioned above).

View our full terms and conditions for senior citizens concessionary travel passes. 

What if my pass is lost or stolen?

If your pass is lost or stolen, you can apply to get a replacement.

Contact us

If you have any questions about your bus pass, please email us at