Coronavirus in Leicester

Get the latest information and advice

Customer service and waste management phone lines

Sorry, we are very busy at the moment. Callers are being redirected to dial other phone numbers if appropriate, or to online services at My Account or online payments


Bus passes and concessionary fares

Concessionary bus passes are available for Leicester residents who are registered disabled, senior citizens or unemployed.

Further information

The pass allows for discounted or free bus and train travel in Leicester and wider afield. 

Coronavirus (COVID-19)

Please note due to Coronavirus (COVID-19) all enquiries are now delayed, apologies for any inconvenience caused.

If you have a senior bus pass that is due to expire, we are working with a third party supplier to send these out to you as soon as possible. In the meantime, bus operators will allow you to travel showing your expired card. If you find that the bus operator does not allow this, then please pay for your fare and keep your ticket for a refund from us. The same will apply to disabled bus pass users in accessing public transport.

If you have lost your card and you are a senior citizen, then please go onto our online portal and apply for your loss card. For Disabled card users who have lost their card then please email and provide us your details and we will endeavour to process your replacement card.

For all other enquires please email