Emergency housing repairs

We provide a 24-hour emergency repairs service for faults that present an immediate risk to the health and safety of our tenants or members of the public.

Examples include:

• Immediately dangerous electrical faults
• Total loss of electrical power to your home
• Uncontrollable and significant water loss causing damage to the fabric of the building
• Total loss of heating and hot water facilities during the months October through to March
• Significant structural damage causing an immediate risk to the health and safety of occupants or members of the public

Please note: emergency requests to secure properties after the loss or theft of keys may result in a charge being applied.

To report your emergency repair, please call us on 0116 454 1007, Monday to Friday, 8am to 4pm. Outside of these hours, please call 0116 254 9439.