Priority of repairs
When you report a repair it is placed in one of three categories.
- Emergency work
- Timescale: dealt within 24 hours
Example of repairs: total failure of electrical power and/or lights, serious water leaks, total loss of heating.
- Routine repairs
- Timescale: completed within 10 working days
Example of repairs: minor repairs to windows or doors, repairs to kitchen units, ceiling repairs.
- Programmed repairs
- Timescale: surveyed within 10 working days and completed within 8 weeks to 12 months according to the job
Example of repairs: repairs to paths, repairs to guttering, repairs in communal areas.