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Priority of repairs

When you report a repair it is placed in one of three categories.


Priority 1

  • Emergency work
  • Timescale: dealt within 24 hours

Example of repairs: total failure of electrical power and/or lights, serious water leaks, total loss of heating.

Priority 2

  • Routine repairs
  • Timescale: completed within 10 working days

Example of repairs: minor repairs to windows or doors, repairs to kitchen units, ceiling repairs.

Priority 3

  • Programmed repairs
  • Timescale: surveyed within 10 working days and completed within 8 weeks to 12 months according to the job

Example of repairs: repairs to paths, repairs to guttering, repairs in communal areas.