Priority of repairs

When you report a repair it is placed in one of three categories.

Categories

Priority 1

• Emergency work
• Timescale: dealt within 24 hours

Example of repairs: total failure of electrical power and/or lights, serious water leaks, total loss of heating.

Priority 2

• Routine repairs
• Timescale: completed within 10 working days

Example of repairs: minor repairs to windows or doors, repairs to kitchen units, ceiling repairs.

Priority 3

• Programmed repairs
• Timescale: surveyed within 10 working days and completed within 8 weeks to 12 months according to the job

Example of repairs: repairs to paths, repairs to guttering, repairs in communal areas.