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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.


The UK has now left the EU and the transition period has ended. New rules took effect from 1 January 2021.

Check new rules in 2021 at GOV.UK

Answer a few questions and find out how the new rules affect you

EU Settlement Scheme

The deadline for applying to the EU Settlement Scheme for most people was 30 June 2021. You can still apply if that deadline did not apply to you, or you have reasonable grounds for not applying by the deadline. This information is detailed on the government's website.

Advice for a UK national living in the EU

Advice for an EU national and you want to continue living in the UK