Find out how you can report a flood and related issues.
Emergencies and risk to life
If lives are in danger, always call 999.
Report flooding from main rivers
The Environment Agency are responsible for managing flooding from main rivers. Flooding from these rivers should be reported using the Environment Agency Incident Hotline on:
Report flooding from ordinary watercourses
To report flooding from ordinary watercourses you will need to contact us:
Alternatively, it can be reported to us online through My Account:
Report flooding from a drain on the road/footway
For flooding issues from a drain on the road or footway you will need to contact us:
Outside office hours (8am – 5pm Monday to Friday) call us on:
Alternatively, a variety of flooding and watercourse issues can be reported to us online through My Account:
Groundwater flooding is where water rises back to the surface from underground. To report groundwater flooding and you will need to contact us:
Sewers and burst mains
Flooding from sewers or burst mains should be reported to the local water company Severn Trent Water:
Please note: Where flooding has been incorrectly reported to Leicester City Council, you will be advised to report flooding to the Environment Agency or Severn Trent Water using the contact information provided above.