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Community support grant

The community support grant scheme (CSG) is available to support vulnerable people experiencing financial hardship. Applicants will need to demonstrate that they are in financial hardship brought about by a one-off and sudden misfortune.

Crisis applications

The community support grants scheme for crisis applications can help with the following:

  • vouchers for gas and electricity for customers with a prepayment meter and responsibility for a utility supply in Leicester
  • vouchers for food.

Please be aware we do not provide cash.


In order to be considered, you will need to meet the following criteria:

  • You have no funds for your immediate daily essentials such as food, gas and electricity.
  • You must be over 16.
  • You must be a resident of Leicester.
  • You need to have suffered a sudden and unexpected financial misfortune.
  • You need to be able to demonstrate your circumstances and may be required to provide evidence to support this.

Tips for submitting an application

  • The application will be completed over the phone and will take around 20 minutes to complete.
  • Ensure you have details to hand like your national insurance number, full address (including postcode) and details of your income.
  • Evidence, such as bank statements and identification, may be required to support your application.
  • Each case will be treated on its own merits and all customers will receive equal and fair treatment.

How to submit a crisis application

To make a claim for crisis support, you should email your name and contact number to

Our staff will then call back between 9.30am and 4pm, Monday to Friday, and the application will be completed over the phone.

If eligible, how do I access my award?

If your application is successful:

  • utility vouchers will be emailed directly to you or a trusted family member or friend. You will then redeem the voucher to top up your gas or electricity. Please do this within 72 hours of receiving the e-voucher otherwise it will expire. It is advised you redeem your e-voucher at a larger PayPoint outlet. If you have trouble redeeming your voucher, please contact PayPoint directly on 0330 400 0000 or email
  • food vouchers will be issued by email directly to you or a trusted family member or friend.

Referrals for carpet/floor covering vouchers

If you are a new council tenant, you may be eligible for carpet or floor covering vouchers. If you have also moved into a council property in the last three months and still require floor coverings, you may still be eligible for this support.

The scheme will be live from 14 November 2022 and will run as a pilot until April 2023.

To access this support your housing related support worker from one of the following teams will need to complete a referral for you:

  • STAR
  • Property Lettings Team
  • Homeless Prevention
  • The Transitions Team

Please speak to your support worker about making a referral, or for any queries or complaints about the scheme.

Please note

We have temporarily suspended offer of support grants for items such as furniture.