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Household Support Fund

The Household Support Fund aims to help households in most need with food, energy vouchers or essential kitchen equipment. In exceptional circumstances you could apply for support with housing costs.

Housing costs

If you are in arrears with your rent and in an urgent situation, you can apply for housing cost support.

This will not affect support you may require with food, fuel or white hoods.

Food and essentials: when can I apply?

The next window to apply for this fund will be Saturday 4 February from 9am. It will close as soon as we reach maximum number of applications.

Applications will then resume to open every Monday morning between 9am and 10am. As soon as we reach 400 applications, the form will close. To ensure that people receive their support as soon as possible, we will only be able to accept up to 400 applications each week, as well as referrals from professionals.

If you are facing crisis, for example if you have no access to food or heating, contact your professional support worker (such as a social worker or housing officer). They can submit priority applications.

You can also apply for a crisis payment from the community support grant.

Alternatively, please call us on 0116 454 1019 for advice.

Am I eligible?

This scheme aims to support those who have not received financial support from the government’s Cost of Living payments and the previous phase of the Household Support Fund. The scheme also aims to support those on a low income, have limited savings, and are particularly at risk due to factors such as disabilities or caring for young children.

Can I apply myself?

You can apply yourself if you need help only with:

  • food
  • energy bills (including heating, cooking, lighting and water).

A professional will refer you if you also need any of the following:

  • essential kitchen equipment (cookers, fridge freezers, microwaves and washing machines)
  • in exceptional cases, support with housing costs.

A referrer can also complete an application on your behalf for the above.

What will I need to provide?

You will be asked to provide evidence of your circumstances, such as:

  • last two months bank statements and;
  • a recent energy bill showing how much you owe.

Please have these ready to upload with your application form if you are submitting an application online by yourself.

I cannot claim public funds. Can I apply? 

People who cannot claim public funds are not eligible to apply for this grant.

There are some exceptions: for example, where someone has community care needs, serious health problems or there is a risk to a child’s wellbeing. In these cases, please contact Children’s Services Duty and Assessment Team (for families with children) or Adult’s Services Duty and Assessment Team (for individuals and couples without children) on 0116 454 1004 who will be able to assess and refer into the scheme.

How will I receive support?

We will look at the information in your application to see what support you need. 

If your application is successful, your award will be made in the following ways:

  • an e-voucher for food. This will be a contribution towards your spending on these items, not a replacement for your entire budget
  • an e-voucher or credit onto your bill for gas, electricity, district heating, water/sewerage
  • cookers, fridge freezers, washing machines and microwaves will be delivered. These could be re-used items
  • in exceptional cases, rent payments will be made directly to your rent account or landlord.

Where can I use my food e-vouchers?

If you are awarded an e-voucher, you will need to go online to convert this into a gift card for one of the following supermarkets. You can then spend the gift card in store.

  • Aldi
  • Iceland
  • Morrisons
  • Tesco
  • Sainsbury’s
  • Asda
  • Company Shop Group
  • Farmfoods

Find out how to use your e-voucher (PDF).

Can I apply more than once? 

Yes, depending on your circumstances. We will refuse any second applications for duplicate items.

How will you decide if I qualify?

We will assess your application and email you to explain our decision. If you were referred by a professional, we will also provide a copy of the email to them.

Can someone apply on my behalf?

Yes, you can ask a family member or friend to apply on your behalf.

How long will this scheme run for? 

We will accept applications and referrals from 14 November 2022 to 5 March 2023, on the dates shown above.

Professional referrals and the housing costs application form will remain open until all the funding has been used.

Close Up Keyboard
Apply for help with food, energy or water bills
You will be able to apply from 9am on Saturday 4 February. It will close as soon as maximum number of applications have been reached. The form will reopen again on Monday mornings from 9am. It is only open until we receive 400 applications. This is usually 60-90 minutes. Then it closes again for another week.

Frequently asked questions

If you are not able to apply using the above methods, you can contact one of the following Leicester City Council teams if you are receiving support from them:

  • Children's social care through your social worker (if you receive support from them)
  • Adults social care and safeguarding through your social worker (if you receive support from them)
  • Your Income Management Officer or Neighbourhood Housing Officer (if you are a Leicester City Council tenant)
  • Welfare Rights Service (if you receive support from them)
  • Transitions Team (you receive support from them)

If you do not have any contact or support from these services, or if you need help to complete the online application as you do not have online access or need language support, call us on 0116 454 1019, Monday to Friday between 9:30 and 4pm.

If we need to make any changes, an updated policy will be published on this page. All applications received the day after any published changes will be assessed in line with that updated policy.

The scheme may close earlier if all the funding has been used.

We offer a range of advice and support to city residents during the winter period.

Preventing fraud

We must make sure that all applications are made legitimately.

If you falsely declare your circumstances, provide a false statement, or provide false evidence in support of your application, you may have committed an offence under the Fraud Act 2006.

We have a zero-tolerance approach to fraud and financial irregularity. All suspicions of fraud relating to this scheme will be referred to Leicestershire Police.