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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

Advocacy services

Advocacy is when someone supports you to speak up, or speaks on your behalf, to help you get the support you are entitled to. You can get help with someone to represent your views, secure your right and obtain services you need during your social care assessment/review with care and support planning.

Care Act advocacy

If you are having substantial difficulty in understanding the process or communicating your views, wishes or feelings during our care and support planning processes then you can ask an appropriate your family, friend or neighbour to speak on your behalf if they are happy to represent your views. If this is not possible then, you may be eligible for advocacy and in this case, a referral will be made to an advocacy organisation on your behalf.

Community advocacy

If you need advocacy for another reason than described above, you can contact the organisations listed below directly who may be able to help or sign post you to the right place.

Further information

There are different ways with which you can make your voice heard. Some of the organisations listed below can be contacted to provide advocacy relating to your adult social care service or general issues:


  • Alzheimer's Society
    • Address: 5 Oak Spinney Park, Ratby Lane, Leicester Forest East, Leicester, LE3 3AW.
    • Tel: 0116 231 1111.

Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA), Independent Complaints Advisory Service (for complaints the NHS (ICAS)