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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

Support in crisis

We know that not all major problems happen during normal office hours or can wait until the next day. Our out-of-hours team can help in an emergency.

Lines open 24 hours a day, 7 days a week:

Hard of hearing?

If you are hard of hearing or deaf and not able to phone us, you can send us an email. We can then email you back, or contact you via text if you prefer.

Elsewhere on the web

Information on mental health crisis and where to get urgent help and support can be found at:

Find temporary and emergency accommodation if you are rough sleeping or if you are homeless.